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subject:"customer satisfaction"
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Total performance excellence : a model to implement Six Sigma in service organisations
Shanmugaraja, Muthuswamy
;
Nataraj, M.
;
Gunasekaran, …
- In:
International journal of six sigma and competitive …
7
(
2012
)
2/4
,
pp. 209-242
Persistent link: https://www.econbiz.de/10010231248
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