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Search: subject:"customer feedback"
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Beziehungsmarketing
22
Customer feedback
22
Relationship marketing
22
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
17
Kundenzufriedenheit
17
customer feedback
16
Dienstleistungsqualität
11
Service quality
11
Customer service
6
Kundenservice
6
Einzelhandel
5
Retail trade
5
customer satisfaction
5
Data Mining
4
Data mining
4
E-commerce
4
Online retailing
4
Online reviews
4
Online-Handel
4
Viral marketing
4
Virales Marketing
4
Beschwerdemanagement
3
Communication
3
Complaint management
3
Customer retention
3
Electronic Commerce
3
Hotel industry
3
Hotellerie
3
Internet marketing
3
Kommunikation
3
Lieferantenmanagement
3
Measurement
3
Messung
3
Online-Marketing
3
Performance measurement
3
Performance-Messung
3
Personalisierung
3
Personalization
3
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Undetermined
29
Free
9
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Article
43
Book / Working Paper
5
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Article in journal
34
Aufsatz in Zeitschrift
34
Aufsatz im Buch
3
Book section
3
Graue Literatur
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Non-commercial literature
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English
43
Undetermined
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Burton, Jamie
3
Gruber, Thorsten
3
Moro, Sérgio
3
Alkire, Linda
2
Arif, Mohammed
2
Celuch, Kevin
2
Gupta, Aman
2
Haan, Evert de
2
Hsu, Wenling
2
Jacobsen, Guy
2
Jin, Yu
2
Littlechild, Stephen C.
2
Rita, Paulo
2
Skudlark, Ann
2
Verhoef, Peter C.
2
Wiesel, Thorsten
2
Williams, Aled
2
Akhtar, Muhammad
1
Al Tenaiji, Afraa Abdulla
1
Alemzero, David
1
Alexiev, Alexander S.
1
Anwer, Muhammad Usman
1
Bala, Renu
1
Bandara, Chanaka
1
Banerjee, Shrabastee
1
Banu, M. A. Parveen
1
Barasa, Laura
1
Bartkus, Kenneth R.
1
Batista, Fernando
1
Birch-Jensen, Andrea
1
Blackman, ID
1
Bleda, Mercedes
1
Boadi, Portia Opoku
1
Bone, Sterling A.
1
Botelho, Miguel
1
Bruch, Heike
1
Burnham, Thomas A.
1
Cader, Yoosuf
1
Chahal, Hardeep
1
Chakraborty, Ishita
1
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International Telecommunications Society (ITS)
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Journal of business research : JBR
3
Cambridge working papers in economics
2
EPRG working paper
2
The journal of services marketing
2
22nd European Regional Conference of the International Telecommunications Society (ITS): "Innovative ICT Applications - Emerging Regulatory, Economic and Policy Issues", Budapest, Hungary, 18th-21st September, 2011
1
22nd European Regional ITS Conference, Budapest 2011: Innovative ICT Applications - Emerging Regulatory, Economic and Policy Issues
1
Artificial intelligence in marketing
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
Business Horizons
1
Business and Economic Research : BER
1
Human systems management : HSM
1
Industry and innovation
1
International Journal of Logistics Economics and Globalisation
1
International Journal of Online Marketing (IJOM)
1
International journal of contemporary hospitality management
1
International journal of operations & production management
1
International journal of product lifecycle management : IJPLM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of social entrepreneurship and innovation : IJSEI
1
International review on public and non-profit marketing
1
Journal of Air Transport Management
1
Journal of air transport management
1
Journal of evolutionary economics
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of information & knowledge management : JIKM
1
Journal of managerial psychology
1
Journal of marketing research : JMR
1
Journal of organizational change management
1
Journal of promotion management : JPM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
MPRA Paper
1
Marketing Science
1
Marketing accountability for marketing and non-marketing outcomes
1
Services marketing quarterly
1
South Asian journal of management : SAJM
1
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ECONIS (ZBW)
39
RePEc
6
BASE
1
EconStor
1
Other ZBW resources
1
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Date (oldest first)
1
Quality functions' use of
customer
feedback
as activation triggers for absorptive capacity and value co-creation
Gremyr, Ida
;
Birch-Jensen, Andrea
;
Kumar, Maneesh
; …
- In:
International journal of operations & production management
42
(
2022
)
13
,
pp. 218-242
Persistent link: https://www.econbiz.de/10013531152
Saved in:
2
The perils of pleasing : innovation-stifling effects of customized service provision
Janssen, Matthijs J.
;
Frenken, Koen
;
Tur, Elena M.
; …
- In:
Journal of evolutionary economics
32
(
2022
)
4
,
pp. 1231-1264
Persistent link: https://www.econbiz.de/10013441899
Saved in:
3
The emerging paradigm of CRM practices in e-commerce companies : a study in the Tiruchirappalli District of Tamil Nadu
Banu, M. A. Parveen
;
Nilofer, A.
- In:
South Asian journal of management : SAJM
30
(
2023
)
4
,
pp. 102-122
Persistent link: https://www.econbiz.de/10014507988
Saved in:
4
Improving self-regulated learning competencies of service employees : roles of regulatory appraisals and supportive resources
Elmadag, A. Banu
;
Okan, Mehmet
;
Kurtuldu, Ece
- In:
Journal of organizational change management
36
(
2023
)
2
,
pp. 290-304
Persistent link: https://www.econbiz.de/10014280548
Saved in:
5
Artificial intelligence applications to
customer
feedback
research : a review
Lee, Peter S.
;
Chakraborty, Ishita
;
Banerjee, Shrabastee
- In:
Artificial intelligence in marketing
,
(pp. 169-190)
.
2023
Persistent link: https://www.econbiz.de/10014307136
Saved in:
6
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing : the mediating role of
customer
feedback
management
Liu, Yishu
;
Chen, Zhong
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 515-537
Persistent link: https://www.econbiz.de/10013550191
Saved in:
7
The impact of
customer
feedback
on organizational health when employee empowerment works as a moderator : evidence from Pakistani fast food industry
Naveed, Hafiz Muhammad
;
Yao, Hongxing
;
Akhtar, Muhammad
; …
- In:
Business and Economic Research : BER
10
(
2020
)
3
,
pp. 65-89
Persistent link: https://www.econbiz.de/10012267443
Saved in:
8
Online reviews and customer satisfaction : the use of Trustpilot by UK retail energy suppliers and three other sectors
Littlechild, Stephen C.
-
2020
Persistent link: https://www.econbiz.de/10013206040
Saved in:
9
An overall customer satisfaction score for GB energy suppliers
Littlechild, Stephen C.
-
2020
Persistent link: https://www.econbiz.de/10013206071
Saved in:
10
A supervised data mining approach for predicting comment card ratings
Tanrısevdi, Abdullah
;
Öztürk, Gözde
;
Cumhur …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1823-1853
Persistent link: https://www.econbiz.de/10013412106
Saved in:
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