Search Results - subject:"customer oriented"

What makes employees provide quality service? : the role of employee customer-oriented perspective taking

Dong, Yun; Hon, Alice H. Y. - In: International journal of hospitality management 125 (2025), pp. 1-11

Persistent link: https://www.econbiz.de/10015357565

The right fit : how the alignment between customer orientation and service climate boosts employee commitment and customer loyalty

Tremblay, Michel; Parent-Rocheleau, Xavier - In: European journal of marketing 59 (2025) 3, pp. 528-551

Persistent link: https://www.econbiz.de/10015396270

Empowered to excel : how and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors

Quan, Jing; Yang, Yao; Wu, Zhengyang; Li, Yongjian - In: Journal of hospitality marketing & management 34 (2025) 5, pp. 704-724

Persistent link: https://www.econbiz.de/10015417978

Refining treatment toward customer : how leader affiliative humor polishes hotel employee customer-oriented prosocial behavior

Yang, Fu; Liu, Yilan - In: Tourism management : research, policies, practice 109 (2025), pp. 1-19

Persistent link: https://www.econbiz.de/10015337998

A little gratitude goes a long way : how customer gratitude promotes employee customer-oriented organizational citizenship behavior

Zhang, Hui; Zhou, Zhiqing; Xiao, Jian; Liu, Yanjun; … - In: Journal of managerial psychology 40 (2025) 1, pp. 82-96

Persistent link: https://www.econbiz.de/10015207045

Developing analytics-driven maintenance data mining processes : a design science approach

Yang, Ying; Yang, Biao; Nguyen, Hung; Onofrei, George - In: International journal of quality & reliability management 42 (2025) 6, pp. 1706-1729

Persistent link: https://www.econbiz.de/10015463161

Is authenticity needed in service-sales ambidexterity? : examination of employees and customers' responses

Tremblay, Michel - In: Journal of personal selling & sales management : JPSSM 45 (2025) 1, pp. 24-44

Persistent link: https://www.econbiz.de/10015519589

The effect innovation cloning to small business success: Entrepreneurial perspective

Chaniago, Harmon - In: Journal of Innovation and Entrepreneurship 11 (2022) 1, pp. 1-18

It is challenging to run a business during the COVID-19 pandemic, because the owners and the small business leaders must be responsible for success. Leaders need to innovate and look for sources of innovation, including practical inventions, such as innovation cloning. In this study, innovation...

Persistent link: https://www.econbiz.de/10014519618

The effect innovation cloning to small business success : entrepreneurial perspective

Chaniago, Harmon - In: Journal of innovation and entrepreneurship : JIE 11 (2022), pp. 1-18

Persistent link: https://www.econbiz.de/10013459393

Research on mechanism of servant leadership on employees' customer-oriented deviance: the mediating role of psychological security and the moderating role of error management clima...

Zhang, Yi; Zhao, Jingyi; Qin, Jian - In: Asia Pacific Journal of Marketing and Logistics 36 (2024) 10, pp. 2464-2482

of servant leadership on specific dimensions of customer-oriented deviance from the manager’s perspective, examine the … 26.0 and AMOS 24.0. Findings The results show that servant leadership significantly promotes employees' deviant customer-oriented … behaviors, psychological security plays a mediating role between servant leadership and deviant customer-oriented behaviors, and …

Persistent link: https://www.econbiz.de/10015340934