Search Results - subject:"customer perception"

Commentary: customer-perceived innovation : considerations for financial performance and methodological approaches

Gustafsson, Anders; Ghanbarpour, Tohid - In: Journal of service research 27 (2024) 4, pp. 490-493

Persistent link: https://www.econbiz.de/10015375704

Designing and developing a platform called ‘rest at restaurant’ to support the basic needs of senior adults

Suchada Rianmora; Laddanon Sukjitsakunchai; Tonnam … - In: Cogent business & management 11 (2024) 1, pp. 1-35

This study proposes an alternative technique to support the design and development of products, specifically focusing on creating a new design and platform for restaurants tailored to the needs of senior adults, ensuring easy-to-access experiences. The primary aim is to effectively identify and...

Persistent link: https://www.econbiz.de/10014529764

Unpacking the influence of commoditization on antecedents-trust relationship in online subscription services

Kovač, Matej; Žabkar, Vesna - In: Management : journal of contemporary management issues 29 (2024) 2, pp. 113-128

Persistent link: https://www.econbiz.de/10015435563

The impact of customer perception and religiosity on satisfaction with car ijārah financing in Pakistan : the mediating effect of clarity and accuracy

Bajwa, Farooq Ahmad; Ahmad Bajwa, Ishtiaq; Ahmad, Shabir; … - In: International journal of islamic finance and … 16 (2024) 4, pp. 22-47

Persistent link: https://www.econbiz.de/10015604418

Analysing the expectation vs. satisfaction gaps and prioritising dimensions of service quality for middle-class restaurant sector

Mohammed Yusoof Muhammad Yunis; Rafikul Islam; Siti … - In: International journal of services and operations … 53 (2026) 4, pp. 473-495

Persistent link: https://www.econbiz.de/10015632182

Designing and developing a platform called ‘rest at restaurant’ to support the basic needs of senior adults

Rianmora, Suchada; Sukjitsakunchai, Laddanon; … - In: Cogent Business & Management 11 (2024) 1, pp. 1-35

Persistent link: https://www.econbiz.de/10015457139

Important drivers for customer satisfaction – a Swedish crisis reflection

Hallencreutz, Jacob; Parmler, Johan; Westin, Love - In: International Journal of Lean Six Sigma 15 (2024) 6, pp. 1187-1198

Purpose The purpose of this study is to examine crisis effects on customer satisfaction and underlying drivers by adding a new set of data to previous research. The core questions are: are the findings from Hallencreutz and Parmler (2019, 2021) sustained or can new customer demands, needs,...

Persistent link: https://www.econbiz.de/10015346037

Do business customers perceive what salespeople believe? : perceptions of salesperson adoption of innovations

Endres, Herbert; Helm, Roland; Schmitz, Christian; … - In: The journal of product innovation management : an … 40 (2023) 1, pp. 120-136

Persistent link: https://www.econbiz.de/10014291979

Inclusion of CSR in the extended performance satisfaction index : new development

Westin, Love; Parmler, Johan - In: Total quality management & business excellence 36 (2025) 3/4, pp. 237-248

Persistent link: https://www.econbiz.de/10015338611

Buyer or watcher? : exploring the role of customer type in live-streaming shopping

Kao, Wei-Kang; Cui, Yiyi - In: Journal of consumer behaviour 24 (2025) 4, pp. 1711-1728

Persistent link: https://www.econbiz.de/10015456508