Search Results - subject:"customer satisfaction"

Balancing short-term gains and long-term success in lodging : the role of customer satisfaction and price in hotel profitability model

Demydyuk, Ganna V.; Carlbäck, Mats - In: Tourism economics : the business and finance of tourism … 30 (2024) 4, pp. 844-875

Persistent link: https://www.econbiz.de/10014580960

Exploring the importance of building strong customer relationships

Seturi, Maia - In: Technology audit and production reserves 1 (2024) 4/75, pp. 33-37

Persistent link: https://www.econbiz.de/10014507363

Cybersecurity practices and supply chain performance : the case of Jordanian banks

Al-Khatib, Saleh Fahed; Ibrahim, Yara Yousef; Alnadi, … - In: Administrative Sciences : open access journal 15 (2025) 1, pp. 1-27

This study explores the impact of cybersecurity practices on supply chain performance in the Jordanian banking sector. A survey was used to obtain data from managers and customers. Data from 40 managers' and 250 digital banking customers' surveys were collected, of which 220 were valid to be...

Persistent link: https://www.econbiz.de/10015192955

Effectiveness of customer relationship management in shopping malls : mall-retailer collaboration empirics

García-Nieto, Manuel; Ramón-Jerónimo, Juan Manuel; … - In: Administrative Sciences : open access journal 15 (2025) 1, pp. 1-22

, accessibility, and customer engagement, foster customer satisfaction and loyalty, ultimately affect performance. Mall management … levels, providing insights into optimizing CRM policies to drive customer satisfaction, retention, and mall success …

Persistent link: https://www.econbiz.de/10015193121

The effect of digital touchpoint usage experience on customer loyalty mediated by digital engagement and customer satisfaction

Nanta, Teuku Muda; Noermijati, Noermijati; Rohman, Fatchur - In: Businesses 5 (2025) 1, pp. 1-19

application, on customer loyalty, with digital engagement and customer satisfaction as mediating variables. The study used a … significantly affected digital engagement, customer satisfaction, and customer loyalty. Additionally, digital engagement and … customer satisfaction had a positive and significant impact on customer loyalty. The results further demonstrated that digital …

Persistent link: https://www.econbiz.de/10015334439