Search Results - subject:"customer satisfaction"

The relationship between employee satisfaction and perceived organizational performance

Magnus Asgeirsson; Thorhallur Gudlaugsson; Gylfi … - In: Administrative Sciences : open access journal 16 (2026) 1, pp. 1-14

, customer satisfaction, and overall performance. Bivariate regression analyses reveal positive and statistically significant … overall performance and customer satisfaction, while moderate relationships emerged for profitability, growth, and quality of … between employee satisfaction and customer satisfaction and explore how organizational culture moderates this relationship …

Persistent link: https://www.econbiz.de/10015612255

Governance and service quality as drivers of organizational performance in the Portuguese telecommunications sector

Castro, Núria; Vilhena, Estela; Sousa, Barbosa Bruno; … - In: Administrative Sciences : open access journal 16 (2026) 1, pp. 1-21

sociodemographic variables (gender, age, and education) were recorded to explore their influence on customer satisfaction and perceived …

Persistent link: https://www.econbiz.de/10015612334

Balancing short-term gains and long-term success in lodging : the role of customer satisfaction and price in hotel profitability model

Demydyuk, Ganna V.; Carlbäck, Mats - In: Tourism economics : the business and finance of tourism … 30 (2024) 4, pp. 844-875

Persistent link: https://www.econbiz.de/10014580960

Exploring the importance of building strong customer relationships

Seturi, Maia - In: Technology audit and production reserves 1 (2024) 4/75, pp. 33-37

Persistent link: https://www.econbiz.de/10014507363

The future of work : understanding the effectiveness of collaboration between human and digital employees in service

Le, Khanh Bao Quang; Sajtos, Laszlo; Kunz, Werner H.; … - In: Journal of service research 28 (2025) 1, pp. 186-205

Persistent link: https://www.econbiz.de/10015386519

Fifteen years of research on customer loyalty formation : a meta-analytic structural equation model

So, Kevin Kam Fung; Yang, Yang; Li, Xiang - In: The Cornell hospitality quarterly 66 (2025) 2, pp. 253-272

Persistent link: https://www.econbiz.de/10015371704

The effect of digital touchpoint usage experience on customer loyalty mediated by digital engagement and customer satisfaction

Nanta, Teuku Muda; Noermijati, Noermijati; Rohman, Fatchur - In: Businesses 5 (2025) 1, pp. 1-19

application, on customer loyalty, with digital engagement and customer satisfaction as mediating variables. The study used a … significantly affected digital engagement, customer satisfaction, and customer loyalty. Additionally, digital engagement and … customer satisfaction had a positive and significant impact on customer loyalty. The results further demonstrated that digital …

Persistent link: https://www.econbiz.de/10015334439

Modeling a sustainable decision support system for banking environments using rough sets : a case study of the Egyptian Arab Land Bank

Elnagar, Mohamed A.; Aty, Jaber Abdel; Elhady, … - In: International Journal of Financial Studies : open … 13 (2025) 1, pp. 1-24

version 3.0 program. The aim was to identify potential units for targeted marketing, improve customer satisfaction, and …

Persistent link: https://www.econbiz.de/10015338327

Towards societal satisfaction in a fifth generation of quality : the sustainability model

Deleryd, Mats; Fundin, Anders - In: Total quality management & business excellence 36 (2025) 3/4, pp. 292-308

Persistent link: https://www.econbiz.de/10015338621

A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research

Stange, Raphael; Scheffler, Paul; Henseler, Jörg - In: Total quality management & business excellence 36 (2025) 5/6, pp. 503-526

Persistent link: https://www.econbiz.de/10015338778