three proposed determinants of OFD satisfaction were significant: e-service quality, personal aspects of delivery workers … and perceived food quality. Regarding the spillover effects, e-service quality and personal aspects had an influence on …

method has been used to explore mediation. The findings show that e-service quality has a significant positive effect on the … e-loyalty of the customers of online banking services. Relationships between e-service quality and e-loyalty of online …This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service …

This study analysed the mechanism to generate e-loyalty among customers through e-service quality regarding OFD (OFD …) apps. It examined the indirect influence of e-service quality on e-loyalty through the mediation of e-trust and e … significant, and all proposed hypotheses were accepted. The results revealed that e-service quality positively contributed to …