Search Results - subject:"electronic channels"

Online retailing across e-channels and e-channel touchpoints : Empirical studies of consumer behavior in the multichannel e-commerce environment

Wagner, Gerhard; Schramm-Klein, Hanna; Steinmann, Sascha - In: Journal of business research : JBR 107 (2020), pp. 256-270

Persistent link: https://www.econbiz.de/10012156755

The effect of electronic commerce on geographic purchasing patterns and price dispersion

Overby, Eric; Forman, Christopher - In: Management science : journal of the Institute for … 61 (2015) 2, pp. 431-453

Persistent link: https://www.econbiz.de/10010490845

Service quality models in banking: a review

Sangeetha, Jaya; Mahalingam, S. - In: International Journal of Islamic and Middle Eastern … 4 (2011) 1, pp. 83-103

Purpose – The purpose of this paper is to appraise various service quality models and identify issues for future research based on the analysis of literature. Design/methodology/approach – The paper examines 14 different service quality models reported in the literature applicable to the...

Persistent link: https://www.econbiz.de/10014826529

Service quality models in banking: a review

Sangeetha, Jaya; Mahalingam, S. - In: International Journal of Islamic and Middle Eastern … 4 (2011) April, pp. 83-103

Persistent link: https://www.econbiz.de/10009274813