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Search: subject:"electronic service"
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Dienstleistungsqualität
22
E-commerce
22
Electronic Commerce
22
Service quality
22
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
14
Konsumentenverhalten
13
Online retailing
13
Online-Handel
13
electronic service quality
13
Electronic service quality
10
Beziehungsmarketing
9
Relationship marketing
9
Website
5
electronic service
5
Confidence
4
Measurement
4
Messung
4
Product quality
4
Produktqualität
4
Vertrauen
4
Electronic Banking
3
Electronic banking
3
Electronic commerce
3
Electronic service
3
Quality management
3
Qualitätsmanagement
3
Viral marketing
3
Virales Marketing
3
confirmatory factor analysis
3
customer satisfaction
3
e-service
3
service quality
3
Customer loyalty
2
Customer services quality
2
Digitale Dienste
2
E‐S‐QUAL
2
Web sites
2
Web-based service
2
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Online availability
All
Undetermined
18
Free
8
Type of publication
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Article
33
Book / Working Paper
2
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Article in journal
25
Aufsatz in Zeitschrift
25
research-article
4
Article
1
Language
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English
32
Undetermined
3
Author
All
Barrera-Barrera, Ramón
2
Marimon, Frederic
2
Peris-Ortiz, Marta
2
Adil, Mohd.
1
Barrera, Ramón Barrera
1
Barrutia, José M.
1
Bharti, Kumkum
1
Bhatt, Ruchi
1
Butt, Muhammad Mohsin
1
Błaś, Róża
1
CASADESUS, Marti
1
Camilleri, Mark Anthony
1
Carrión, Gabriel Cepeda
1
Casadesus, Marti
1
Casadesús, Martí
1
Cohen, Jason F.
1
Dhingra, Sanjay
1
Elsäßer, Marc
1
Fauzi, Abu Amar
1
Fuentes-Blasco, Maria
1
Gil-Saura, Irene
1
Gilsanz, Ainhize
1
Gupta, Shelly
1
Honore Petnji Yaya, Luc
1
Hsin Chang, Hsin
1
Hsu, Tsuen‐Ho
1
Hung, Li‐Chu
1
Igwe, Tobias C.
1
Javier, Miranda, F.
1
Joshi, Sujata
1
Joukar, A.
1
Kaatz, Christopher
1
Katsikea, Evangelia
1
Kekana, Charles
1
Kim, Doyun
1
Kim, Jayoung
1
Leenes, Ronald
1
Li, Hongxiu
1
Liao, Chun-Hsiung
1
Liu, Yong
1
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Institution
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Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
1
Institut für Technikfolgen-Abschätzung (ITA), Österreichische Akademie der Wissenschaften
1
Published in...
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Online Information Review
2
AGRIS on-line Papers in Economics and Informatics
1
African journal of science, technology, innovation and development : AJSTID
1
Apas Papers
1
Electronic commerce research
1
IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society
1
ITA manu:scripts
1
Industrial Management & Data Systems
1
International Journal of Economics and Business Research
1
International Journal of Quality and Service Sciences
1
International Journal of Research in Business and Social Science : IJRBS
1
International journal of Indian culture and business management : IJICBM
1
International journal of business excellence : IJBEX
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of integrated supply management : IJISM
1
International journal of quality & reliability management
1
International journal of services technology and management
1
International journal of shipping and transport logistics : IJSTL
1
Journal of Positive Management : JPM
1
Journal of electronic commerce research : JECR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of promotion management : JPM
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of strategy and management
1
REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT
1
Service business
1
The International Journal of Management Science and Information Technology (IJMSIT)
1
The international journal of management science and information technology : IJMSIT ; an official publication of the North American Institute of Science and Information Technology
1
The service industries journal
1
Total quality management & business excellence
1
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Source
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ECONIS (ZBW)
25
RePEc
5
Other ZBW resources
4
EconStor
1
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35
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1
The trust of
electronic
service
quality in customer patronage willingness : the regulatory effect of adopting advanced technology
Peng, Bo
;
Yang, Jingshu
- In:
IEEE transactions on engineering management : EM ; a …
71
(
2024
),
pp. 3580-3598
Persistent link: https://www.econbiz.de/10015407659
Saved in:
2
Influence of electrical/electronic workshop climate on the workshop accidents among self-employed electrical/
electronic
service
personnel in Ebonyi State
Ogbuanya, Theresa Chinyere
;
Igwe, Tobias C.
- In:
International Journal of Research in Business and …
11
(
2022
)
2
,
pp. 355-370
Persistent link: https://www.econbiz.de/10013354989
Saved in:
3
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
4
Service quality, relationship quality, e-service quality, and customer loyalty in the container shipping service context : a moderated mediation model
Liao, Chun-Hsiung
;
Lu, Chin-Shan
;
Yu, Ying-Hsin
- In:
International journal of shipping and transport …
18
(
2024
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10015069978
Saved in:
5
Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention
Mtotywa, Matolwandile Mzuvukile
;
Kekana, Charles
- In:
African journal of science, technology, innovation and …
15
(
2023
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10014369337
Saved in:
6
Electronic
service
recovery strategies and satisfaction with
electronic
service
recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
7
E-commerce websites, consumer order fulfillment and after-sales service satisfaction : the customer is always right, even after the shopping cart check-out
Camilleri, Mark Anthony
- In:
Journal of strategy and management
15
(
2022
)
3
,
pp. 377-396
Persistent link: https://www.econbiz.de/10013332414
Saved in:
8
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
9
Comparison of e-service quality of Indian e-commerce websites
Dhingra, Sanjay
;
Gupta, Shelly
;
Bhatt, Ruchi
- In:
International journal of Indian culture and business …
26
(
2022
)
3
,
pp. 407-426
Persistent link: https://www.econbiz.de/10014314185
Saved in:
10
SOME-Q : a model development and testing for assessing the consumers' perception of social media quality of small medium-sized enterprises (SMEs)
Fauzi, Abu Amar
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 62-90
Persistent link: https://www.econbiz.de/10012483402
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