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~isPartOf:"Journal of service theory and practice : JSTP"
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Emotion
6
Consumer behaviour
5
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Emotions
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Kundenzufriedenheit
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Brand image
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Brand management
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Consumer autrage
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Consumer emotions
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Customer services
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Kundenintegration
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Blasco-Arcas, Lorena
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Calderón García, Haydee
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Cervera-Taulet, Amparo
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Hernández Ortega, Blanca
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Jiménez Martínez, Julio
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Keh, Hean Tat
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Liu, Maggie Wenjing
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Ruiz-Mefe, Carla
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Sanz Blas, Silvia
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Saunders, Stephen G.
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Tronch, Jose
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Journal of service theory and practice : JSTP
Journal of business research : JBR
51
Journal of retailing and consumer services
36
IZA Discussion Papers
29
International journal of hospitality management
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
Journal of business ethics : JOBE
20
Tourism management : research, policies, practice
20
Games
19
Journal of management inquiry
18
Journal of travel and tourism marketing
18
Sociological Research Online
18
Tinbergen Institute Discussion Papers
18
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
17
Jena Economic Research Papers
16
Journal of Business Research
15
Journal of economic behavior & organization : JEBO
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
MPRA Paper
15
CESifo Working Paper
14
Human relations : towards the integration of the social sciences
14
Journal of hospitality marketing & management
12
Discussion paper series / IZA
11
International journal of contemporary hospitality management
11
Journal of Economic Psychology
11
Post-Print / HAL
11
CESifo working papers
10
Economics Papers from University Paris Dauphine
10
Frankfurt School - Working Paper Series
10
Journal of managerial psychology
10
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
10
Tourism management perspectives : TMP
10
CESifo Working Paper Series
9
Discussion paper / Tinbergen Institute
9
European management journal
9
International journal of consumer studies
9
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
9
The journal of services marketing
9
Tinbergen Institute Discussion Paper
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Entrepreneurship theory and practice : ET&P
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ECONIS (ZBW)
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1
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
2
The role of
emotions
and social influences on consumer loyalty towards online travel communities
Ruiz-Mefe, Carla
;
Tronch, Jose
;
Sanz Blas, Silvia
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 534-558
Persistent link: https://www.econbiz.de/10011599054
Saved in:
3
Engagement platforms : the role of
emotions
in fostering customer engagement and brand image in interactive media
Blasco-Arcas, Lorena
;
Hernández Ortega, Blanca
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599060
Saved in:
4
Social servicescape effects on post-consumption behavior : the moderating effect of positive
emotions
in opera-goers
Tubillejas Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599093
Saved in:
5
Consumer delight and outrage : scale development and validation
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 680-699
Persistent link: https://www.econbiz.de/10011392191
Saved in:
6
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
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