On 5 June 2025, the Circular Cities and Regions Initiative (CCRI) and the European Circular Economy Stakeholder Platform (ECESP) joined forces to host a stakeholder event in Brussels and online. Part of EU Green Week 2025, the event offered insights into how circular strategies can be translated...

The current context underscores the growing importance of online formats, prompting managers to focus on creating positive online experiences. This qualitative study examines seven types of online Airbnb experiences using a grounded theory approach and data triangulation. Our findings extend the...

Based on the concept of the experience economy, in this article we develop a framework for novel technologies (i.e., artificial intelligence, augmented reality, and virtual reality) that companies can use to shape customer experiences. This conceptual work addresses key concerns about ethics,...

A wedding is always a special event. The wedding experience, carved under the influence of environmental stimuli - servicescape or wedding-scape - and an antecedent of behavioural outcomes, as shared in online platforms, increasingly influences the decision-making of other couples. Adopting an...

This study examines the relationships among festival success factors, festival satisfaction, destination image and des- tination loyalty. Based on the literature review, festival success factors were identified and a model was developed to measure the direct impact of these factors on...