Search Results - subject:"experience sampling"

How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study

Lan, Junbang; Gong, Yuanyuan; Liu, Tao; Wong, Man-Nok; … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4007-4028

Persistent link: https://www.econbiz.de/10013413287

A diary and experience sampling method of performance pressure and service performance in service industry

Ren, Yingwei; Zhang, Biqian; Zhao, Lei; Bu, Yinwei - In: Nankai business review international 13 (2022) 4, pp. 517-544

Persistent link: https://www.econbiz.de/10013453644

To what do I owe this visit? : the drawbacks and benefits of in-role and non-role intrusions

Bush, John T.; Baer, Michael D.; Welsh, David; Outlaw, Ryan - In: Journal of management 48 (2022) 7, pp. 1888-1917

Persistent link: https://www.econbiz.de/10013396164

Challenge and hindrance stressors and work outcomes : the moderating role of day-level affect

Sawhney, Gargi; Michel, Jesse S. - In: Journal of business and psychology 37 (2022) 2, pp. 389-405

Persistent link: https://www.econbiz.de/10013187179

How persistent are the effects of experience sampling on investor behavior?

Bradbury, Meike; Hens, Thorsten; Zeisberger, Stefan - 2018

Investor behavior was shown to be considerably different when the risk-return tradeoff is presented by experience … sampling as opposed to a descriptive communication. We analyze the persistency of this difference in a setting in which …

Persistent link: https://www.econbiz.de/10011870656

A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy

Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 95 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012547719

Momentary well-being matters : daily fluctuations in hotel employees' turnover intention

Shi, Xiaolin; Gordon, Susan; Tang, Chun-Hung - In: Tourism management : research, policies, practice 83 (2021), pp. 1-16

Persistent link: https://www.econbiz.de/10012417494

Collecting repeated data over time : applying experience sampling methodology to the hospitality management context

Yu, Heyao; Lee, Lindsey; Madera, Juan M. - In: The Cornell hospitality quarterly 62 (2021) 1, pp. 62-75

Persistent link: https://www.econbiz.de/10012426025

When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees

Yue, Yumeng; Nguyen, Helena; Groth, Markus; Johnson, Anya; … - In: Journal of service research 24 (2021) 3, pp. 435-454

Persistent link: https://www.econbiz.de/10012592950

A study on the use of mobile computing technologies for improving the mobility of Windhoek residents

Silaa, Julius; Jazri, Husin; Muyingi, Hippolyte - In: African journal of science, technology, innovation and … 13 (2021) 4, pp. 479-493

Persistent link: https://www.econbiz.de/10012596411

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