This thesis presents an analysis of the benefits of cross-training between the claims division and calls division in a large health insurance call center by building a discrete-event simulation model of the call center. The simulation model was built in Rockwell Software's Arena v. 7.0 using a...

According to integrated natural resources management, interrelated resources have to be managed by maintaining their environmental quality, and visitors are stakeholders who have to be involved in natural park management decisions. In this paper we simultaneously examine the conservation and...

This paper describes a role for rural sociology in linking agrifood system vulnerabilities to opportunities for encouraging sustainability and social justice. I argue that the California rice industry is particularly vulnerable for two reasons. First, a quarter of rice growers’ revenues derive...

This study, continuing work executed in 2006, determines, analyses and publishes rankings concerning the functionalities of information services of Portuguese municipalities, based on the direct observation of their web sites, executed between March and June of 2007. It summarizes information...

This study, based on data about internet available functionalities of Portuguese municipalities, determines, using computational facilities supported by a data base and a query language, and analyzes a large number of recommendations in order to provide a better service to user. It concludes...

This study determines, analyzes and publishes rankings concerning the functionalities of information services of Portuguese municipalities, based on the direct observation of their web sites, executed between March and June of 2006. It summarizes information concerning these functionalities...