Search Results - subject:"high-touch"

Is high-touch enough? : personalization-supporting technology in hotel service : a data-driven approach

Hiezl, Kitti; Gyurácz-Németh, Petra - In: Strategic change 34 (2025) 4, pp. 609-630

Persistent link: https://www.econbiz.de/10015458645

Comparison of the consumers' need for touch in terms of high-touch and low-touch products in online and offline retail stores

Atilgan, Kalender Özcan; Bayindir, Murat - In: International journal of electronic marketing and … 14 (2023) 1, pp. 23-38

Persistent link: https://www.econbiz.de/10014309994

Population groups and banks : a comparative study on the survival analysis of Indian commercial banks

Khanna, Sakshi; Gaur, Manoj - In: Management research review 45 (2022) 2, pp. 137-155

Persistent link: https://www.econbiz.de/10012880659

Hotel experiences during the COVID-19 pandemic : high-touch versus high-tech

Davari, Dori; Vayghan, Saeed; Jang, Soocheong (Shawn); … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1312-1330

Persistent link: https://www.econbiz.de/10013164608

Techno-business strategies for enhancing guest experience in luxury hotels: a managerial perspective

Bharwani, Sonia; Mathews, David - In: Worldwide Hospitality and Tourism Themes 13 (2021) 2, pp. 168-185

the Indian luxury hotels that have traditionally been driven by high-touch, unscripted and personalised service. Design …. However, it also emphasises that the high-touch dimension is the core of hospitality in luxury and premium hotels and should … right mix of high-tech and high-touch, depending on the micro-niche segments to which they cater. Practical implications …

Persistent link: https://www.econbiz.de/10015038252

Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses

Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110

Persistent link: https://www.econbiz.de/10013271321