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  • Search: subject:"importance performance analysis"
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Year of publication
Subject
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Customer satisfaction 90 Kundenzufriedenheit 85 Service quality 79 Dienstleistungsqualität 76 Importance-performance analysis 61 Performance measurement 52 Performance-Messung 52 importance-performance analysis 52 Consumer behaviour 25 IPA 25 Konsumentenverhalten 25 Holiday behaviour 24 Urlaubsverhalten 24 Quality management 22 Qualitätsmanagement 21 Importance-performance analysis (IPA) 20 Tourism 20 Tourismus 20 importance performance analysis 19 Hotel industry 18 Hotellerie 18 Tourism industry 17 Tourismuswirtschaft 17 service quality 16 Higher education institution 12 Hochschule 12 China 11 Beziehungsmarketing 10 Coronavirus 10 Relationship marketing 10 Sustainable development 10 AHP approach 9 AHP-Verfahren 9 Fuzzy sets 9 Fuzzy-Set-Theorie 9 Kano model 9 Nachhaltige Entwicklung 9 Online retailing 9 Online-Handel 9 Measurement 8
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Online availability
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Undetermined 130 Free 36 CC license 8
Type of publication
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Article 195 Book / Working Paper 3 Other 1
Type of publication (narrower categories)
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Article in journal 150 Aufsatz in Zeitschrift 150 research-article 13 Article 8 Conference paper 2 Konferenzbeitrag 2 review-article 2 Aufsatz im Buch 1 Book section 1 Case study 1 Conference Paper 1 Fallstudie 1
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Language
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English 176 Undetermined 23
Author
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Suresh, M. 8 Shahin, Arash 6 Han, Heesup 5 Kim, Jinkyung Jenny 4 Tontini, Gerson 4 Wu, Hsin-Hung 4 Altintas, Volkan 3 Charaf, Karim 3 Lai, Ivan K. W. 3 Rahmouni, Ahmed Fath-Allah 3 Sheng, Xiaojing 3 Shieh, Jiunn-I 3 Shirouyehzad, Hadi 3 Siguaw, Judy A. 3 Simpson, Penny M. 3 Sirakaya-Turk, Ercan 3 Ahn, Woo Chul 2 Albayrak, Tahir 2 Allbright, David 2 Antuchevičienė, Jurgita 2 Chang, Pi-Yun 2 Cho, Woo Jeong 2 Dabestani, Reza 2 Dalvand, Mohammad Reza 2 Djeri, Lukrecija 2 Dolinsky, Arthur L. 2 Eriksson, Henrik 2 Gao, Han 2 Gharaee, Hojatolah 2 Goharshenasan, Ali 2 Gopakumar, Kavya 2 Gorji, Hassan Abolghasem 2 Grant, David B. 2 Hitchcock, Michael 2 Ho, Li-Hsing 2 Hu, Feng 2 Hu, Kai-Chieh 2 Huffman, Lynn 2 Jang, Da-hye 2 Johann, Maria 2
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Institution
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National Research University Higher School of Economics 1 ToKnowPress 1 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
Published in...
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Tourism management : research, policies, practice 16 International journal of hospitality management 8 Total quality management & business excellence 7 International journal of productivity and quality management : IJPQM 6 Journal of retailing and consumer services 5 Journal of travel and tourism marketing 5 Quality & Quantity: International Journal of Methodology 4 Tourism analysis : an interdisciplinary tourism & hospitality journal 4 International Journal of Quality & Reliability Management 3 International journal of contemporary hospitality management 3 International journal of process management and benchmarking : IJPMB 3 International journal of quality & reliability management 3 Journal of air transport management 3 Tourism and hospitality research : the surrey quarterly review 3 American Journal of Business 2 Global Business & Finance Review (GBFR) 2 Global business and finance review 2 International Journal of Financial Services Management 2 International journal of services and operations management 2 International journal of services and operations management : IJSOM 2 Journal of hospitality and tourism insights 2 Journal of hospitality marketing & management 2 Research in transportation economics 2 Service business 2 The service industries journal 2 Tourism planning & development 2 Transport Policy 2 Administrative Sciences : open access journal 1 African journal of science, technology, innovation and development : AJSTID 1 Amfiteatru Economic Journal 1 Amfiteatru economic : an economic and business research periodical 1 Annals of Faculty of Economics 1 Asian Journal of Shipping and Logistics (AJSL) 1 Australasian marketing journal 1 Benchmarking : an international journal ; BIJ 1 Benchmarking: An International Journal 1 Business Process Management Journal 1 Business Systems Research 1 Business process management journal 1 Central European Business Review 1
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Source
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ECONIS (ZBW) 151 RePEc 22 Other ZBW resources 16 EconStor 9 BASE 1
Showing 1 - 10 of 199
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Determining investment allocation strategies to improve consumer satisfaction based on a preference learning model
Wu, Xingli; Liao, Huchang - In: Journal of retailing and consumer services 82 (2025), pp. 1-17
Persistent link: https://www.econbiz.de/10015441254
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Who stays loyal to transit? : Understanding preference-based heterogeneity in service satisfaction
Asharpour, Sina; Askari, Sajad; Mohammadian, Abolfazl Kouros - In: Research in transportation economics 112 (2025), pp. 1-19
Persistent link: https://www.econbiz.de/10015450574
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Sustainability teaching in marketing : an importance-performance analysis in higher education institutions
Martínez-Bravo, María del Mar; Capobianco-Uriarte, … - In: Disruptions, Diversity, and Ethics in Marketing : First …, (pp. 61-73). 2025
Persistent link: https://www.econbiz.de/10015117938
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Assessment of Romania's tourism competitiveness : a strategic analysis using the importance-performance (IPA) and competitive importance-performance analysis (CIPA) frameworks
Andronic, Eugenia; Untaru, Elena-Nicoleta - In: Administrative Sciences : open access journal 15 (2025) 9, pp. 1-21
's competitiveness was assessed using the Competitive Importance-Performance Analysis (CIPA) method, which allowed for the strategic …
Persistent link: https://www.econbiz.de/10015481088
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The disruptive potential of importance-performance eduruption and transforming consumerism in single-used plastic reduction initiatives
Suryawan, I Wayan Koko; Fitria, Laili; Ulhasanah, Nova; … - In: Cleaner and responsible consumption 14 (2024), pp. 1-13
, aligning students with sustainable habits. Simultaneously, the importance-performance analysis revealed areas needing immediate …
Persistent link: https://www.econbiz.de/10015386541
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Sustainability for the festival policy: Focused on community and visitors
Kang, Shinyoung; Kim, Kyoung-Bae - In: Global Business & Finance Review (GBFR) 28 (2023) 1, pp. 72-87
-Satisfaction Analysis originally introduced by Importance-Performance Analysis. Design/methodology/approach: A survey was conducted at … services of the festival by ISA analysis originally introduced by Importance-Performance Analysis. This study suggested what …
Persistent link: https://www.econbiz.de/10015098948
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Sustainability for the festival policy : focused on community and visitors
Kang, Shinyoung; Kim, Kyoung-Bae - In: Global business and finance review 28 (2023) 1, pp. 72-87
-Satisfaction Analysis originally introduced by Importance-Performance Analysis. Design/methodology/approach: A survey was conducted at … services of the festival by ISA analysis originally introduced by Importance-Performance Analysis. This study suggested what …
Persistent link: https://www.econbiz.de/10014304407
Saved in:
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Study on improvement in logistics industry in Gangwon province: Focusing on Yangyang International Airport
Ahn, Woo Chul - In: Asian Journal of Shipping and Logistics (AJSL) 39 (2023) 1, pp. 23-29
This study aims to contribute to analyze the logistics competitiveness of Yangyang International Airport and suggest improvement plans for airport logistics experts to use them as basic data to discover the actual factors for revitalizing the Gangwon-do logistics industry. Therefore, the...
Persistent link: https://www.econbiz.de/10015471112
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Study on improvement in logistics industry in Gangwon province : focusing on Yangyang International Airport
Ahn, Woo Chul - In: The Asian Journal of Shipping and Logistics 39 (2023) 1, pp. 23-29
This study aims to contribute to analyze the logistics competitiveness of Yangyang International Airport and suggest improvement plans for airport logistics experts to use them as basic data to discover the actual factors for revitalizing the Gangwon-do logistics industry. Therefore, the...
Persistent link: https://www.econbiz.de/10014281591
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Development of start-ups risk assessment framework during COVID-19 era
Sreenivasan, Aswathy; Suresh, M. - In: International journal of business innovation and … 36 (2025) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10015358547
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