Stanković, Jelena A.; Đukić, Suzana - In: Ekonomske teme 62 (2024) 4, pp. 503-520
Store loyalty is a key focus for companies that want to retain their customers. One strategy for building store loyalty … is to develop a loyalty program. This study aims to examine the impact of economic and non-economic benefits of the … program on store loyalty, with the mediating role of the number of years of membership (membership duration) in the loyalty …