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Measuring and managing the externality of managerial responses to online customer reviews
Chen, Wei
;
Gu, Bin
;
Ye, Qiang
;
Zhu, Kevin
- In:
Information systems research : ISR
30
(
2019
)
1
,
pp. 81-96
Persistent link: https://www.econbiz.de/10012036914
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