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  • Search: subject:"online service quality"
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Year of publication
Subject
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Dienstleistungsqualität 8 Online retailing 8 Online-Handel 8 Service quality 8 E-commerce 7 Electronic Commerce 7 Customer satisfaction 6 Kundenzufriedenheit 6 online service quality 6 Consumer behaviour 5 Konsumentenverhalten 5 Beziehungsmarketing 3 Online service quality 3 Relationship marketing 3 Bibliometrics 2 Bibliometrie 2 Electronic Banking 2 Electronic banking 2 Loyalty 2 Measurement 2 Messung 2 Satisfaction with online service quality 2 Scale development 2 Service convenience 2 Website 2 Biblioshiny 1 Brand image 1 Confidence 1 Customer Perceived Value 1 Customer value 1 Digitale Dienste 1 E-service quality 1 E-service quality measurement 1 Financial services 1 Finanzdienstleistung 1 Gender 1 Gender role 1 Geschlecht 1 Information Value 1 Information value 1
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Online availability
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Undetermined 7 Free 2
Type of publication
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Article 11
Type of publication (narrower categories)
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Article in journal 8 Aufsatz in Zeitschrift 8 research-article 1
Language
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English 9 Undetermined 2
Author
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Levy, Shalom 2 Adhikari, Arnab 1 Agus, Arawati 1 Ahmad Azmi Mohd. Ariffin 1 Alshibliy, Haitham Hmoud 1 Blut, Markus 1 CONSTANTIN, Anca Maria 1 Caraka, Rezzy Eko 1 Chen, Rung Ching 1 Cook, David P. 1 Dave, Dinesh S. 1 ELSamen, Amjad A. Abu 1 Gio, Prana Ugiana 1 Joshi, Sujata 1 Ladhari, Riadh 1 Leclerc, André 1 Mahadevan, Kala 1 Mukherjee, Arindam 1 Nandankar, Sunil 1 Sachan, Amit 1 Yusra, Yusra 1
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Published in...
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International Journal of Business Performance Management 1 International journal of integrated supply management : IJISM 1 International journal of quality & reliability management 1 Journal of Services Marketing 1 Journal of internet commerce 1 Journal of management research 1 Journal of retailing 1 Journal of retailing and consumer services 1 Serbian journal of management : an international journal for theory and practice of management science ; SJM 1 The journal of services marketing 1 Timisoara Journal of Economics 1
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Source
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ECONIS (ZBW) 8 RePEc 2 Other ZBW resources 1
Showing 1 - 10 of 11
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Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil; Sachan, Amit; Mukherjee, Arindam; … - In: International journal of quality & reliability management 40 (2023) 1, pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
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An investigation of online food aggregator (OFA) service : do online and offline service quality distinct?
Yusra, Yusra; Caraka, Rezzy Eko; Agus, Arawati; Ahmad … - In: Serbian journal of management : an international … 15 (2020) 2, pp. 277-294
Persistent link: https://www.econbiz.de/10012418167
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A bibliometric analysis of trends in electronic service quality research over two decades
Mahadevan, Kala; Joshi, Sujata - In: International journal of integrated supply management : … 14 (2021) 2, pp. 131-166
Persistent link: https://www.econbiz.de/10012598956
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The antecedents of e-satisfaction and e-loyalty
CONSTANTIN, Anca Maria - In: Timisoara Journal of Economics 5 (2012) 18, pp. 236-252
purchases. It also tries to validate website quality, online service quality as important antecedents of e-satisfaction. Today … was found between the buyer’s loyalty and the frequency of his online purchases and between online service quality and e-satisfaction. …
Persistent link: https://www.econbiz.de/10010616581
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E-services quality : development of a hierarchical model
Blut, Markus - In: Journal of retailing 92 (2016) 4, pp. 500-517
Persistent link: https://www.econbiz.de/10011629507
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Online service quality and brand equity : the mediational roles of perceived value and customer satisfaction
ELSamen, Amjad A. Abu - In: Journal of internet commerce 14 (2015) 4, pp. 509-530
Persistent link: https://www.econbiz.de/10011432521
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Customer perceived value in social commerce : an exploration of its antecedents and consequences
Alshibliy, Haitham Hmoud - In: Journal of management research 7 (2015) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10010492966
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Does usage level of online services matter to customers’ bank loyalty?
Levy, Shalom - In: Journal of Services Marketing 28 (2014) 4, pp. 292-299
found to exist between bank loyalty and customer satisfaction with online service quality. An indirect positive relationship …
Persistent link: https://www.econbiz.de/10014906374
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Does usage level of online services matter to customers' bank loyalty?
Levy, Shalom - In: The journal of services marketing 28 (2014) 4, pp. 292-299
Persistent link: https://www.econbiz.de/10010411935
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Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569
Persistent link: https://www.econbiz.de/10010128305
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