Barth, Wolfgang; Manitz, Michael; Stolletz, Raik - Wirtschaftswissenschaftliche Fakultät, Leibniz … - 2008
a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a …-dependent overflow is reduced to the analysis of a continuous-time Markov chain with state-dependent overflow probabilities. To … approximate the system with time-dependent overflow, some waiting-based performance measures are modified. Numerical results …