Hujala, Anneli; Oksman, Erja - In: Administrative Sciences : open access journal 8 (2018) 4/59, pp. 1-13
professionals in the context of care for people with multiple complex problems. The paper draws on a Finnish study on integrated … care reflecting its findings from the perspective of emotional labor. The difficult life situations of people with multiple … complex problems form an emotional burden, which is mirrored in the interaction between clients and professionals and affects …
