Blockchain technology is known for its transparency properties due to its publicly available, immutable data. Yet, as data availability does not inherently ensure transparency, further analytical methods may be required for human interpretation of data traces. Process mining has emerged as a...

Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station....

Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station....