Public transport planning is a multi-level process that includes various complex tasks. These tasks are traditionally executed sequentially, and the result of each task serves as input for consecutive tasks. A simultaneous integrated consideration of multiple tasks may lead to an overall...

This paper presents a study of comparison of the importance attached by the service providers’ and the customers’ with respect to eighteen service characteristics towards the public transportation services provided by a bus company. The survey was conducted in three bus depots in one...