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Customer service
33
Kundenservice
33
Beziehungsmarketing
19
Relationship marketing
19
Customer satisfaction
17
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Service quality
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Consumer behaviour
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purchase intention
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scale development
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The service industries journal
Journal of retailing and consumer services
294
Journal of business research : JBR
184
International journal of hospitality management
98
SpringerLink / Bücher
97
The journal of services marketing
80
Psychology & marketing
73
Asia Pacific journal of marketing and logistics
57
Cogent business & management
55
Journal of consumer research : JCR ; an interdisciplinary bimonthly
40
Journal of consumer behaviour : an international research review
39
Journal of international consumer marketing
39
International Journal of Research in Business and Social Science : IJRBS
38
Journal of service research : JSR
38
Journal of the Academy of Marketing Science
38
Cogent Business & Management
36
International journal of consumer studies
36
Journal of retailing
36
Journal of marketing communications
34
Europäische Hochschulschriften / 5
32
International journal of contemporary hospitality management
31
Journal of Islamic marketing
31
Journal of service management
31
NBER working paper series
31
Technological forecasting & social change : an international journal
31
International journal of electronic marketing and retailing : IJEMR
30
International journal of internet marketing and advertising : IJIMA
30
Working paper / National Bureau of Economic Research, Inc.
30
Gabler Edition Wissenschaft
29
MPRA Paper
28
Marketing intelligence & planning
28
Marketing letters : a journal of research in marketing
28
International journal of production economics
27
Journal of hospitality marketing & management
27
Management science : journal of the Institute for Operations Research and the Management Sciences
27
Research
27
Journal of Asian finance, economics and business : JAFEB
26
Services marketing quarterly
26
International journal of retail & distribution management
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
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ECONIS (ZBW)
46
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1
Anticipated emotion in planned versus unplanned
purchase
: scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
Social media influencer popularity and authenticity perception in the travel industry
Hill, Sally Rao
;
Qesja, Bora
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 289-311
Persistent link: https://www.econbiz.de/10014321584
Saved in:
4
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
5
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
6
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
7
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
8
Are you technologically prepared for mobile shopping?
Prodanova, Jana
;
San-Martín, Sonia
;
Jimenez, Nadia
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 648-670
Persistent link: https://www.econbiz.de/10012586854
Saved in:
9
Customer engagement and
purchase
intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
10
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
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