Total Quality Management (TQM) is a holistic management philosophy of continuously improving the product / service / process quality by focusing on the customer needs and expectation to enhance customer satisfaction and organizational performance. Quality management is a systematic way of...

The present paper is concerned with a statistical approach involving latent and manifest variables applied in order to assess the Environmental Management System performance. The main idea is to develop an assessment tool in order to measure the Environmental Management System practices...

The purpose of this study is to examine the impact of TQM system on the operational performance of the pharmaceutical manufacturing companies operating in Ethiopia. Data for this study is collected using self administered questionnaires. The survey is carried out on 65 respondents drawn from 13...

Auditors increasingly employ technologies to improve audit quality. Using a design science approach, we examine whether using drones and automated counting software can improve audit quality and thereby improve financial reporting. We assess three dimensions of audit quality—efficiency,...

In this paper we apply institutional cryptoeconomics to the information problems in global trade networks, model the incentives under which blockchain-based supply chain infrastructure will be built, and make predictions about the future of supply chain governance. We propose that blockchain...

Emergency care system (ES) is one of most critical factors of National Health Care System (NHS), because it represents the conjunction ring between health services offer and perceived performance's quality. For many patients, in fact, Emergency care system is the first point of contact with the...

Financial incentives are commonly used to encourage improvements in quality. However, the presence of spillovers can make managing these incentives difficult. Using a large, national dataset, we study the spillover effects of a national healthcare quality improvement policy, the Hospital...

This paper studies how decentralized information management affects asset quality uncertainty and consumer welfare. We show that quality certification improves transparency but has a non-monotonic impact on trading activity and the fee for certification. Thus, when a single agent serves as a...

We consider service systems where customers do not know the distribution of uncertain service quality and cannot estimate it fully rationally. Instead, they form their beliefs by taking the average of several anecdotes, the size of which measures their level of bounded rationality. We...

Advanced audit data analytics tools allow auditors to analyze the entire population of accessible client transactions. Though this approach has measurable benefits for audit efficiency and effectiveness, auditors caution that it does not incrementally increase the level of assurance expressed...