We examine the impact of leadership diversity, care delivery, and experience on cost and quality performance of 255 Accountable Care Organizations (ACOs) - networks of healthcare providers who join voluntarily to provide high-quality coordinated care to patients to reduce medical expenditures....

Most OECD-countries provide financial subsidy programs to stimulate the entry and growth of small entrepreneurial firms. However, the best strategy for innovative entrepreneurs might be to make an early entry to signal innovation quality and overcome asymmetry problems. Thereby, entrepreneurs...

The purpose of this paper is to explore the associate between service innovation and service quality with specific emphasis to 4D model. Design methodology approach is based on overview of literature and models that are related to the concepts of service innovation and service quality, including...

This paper tried to review the most recent articles published in the field of TQM and highlight the latest themes being researched in the chosen area, and also make way for future researchers to identify the potential research areas requiring attention. Four latest research areas from TQM...

Key of success for every business organization is to satisfy the customer's needs. They do this by providing good quality of product and services. It is important that within the organization, all internal customers are satisfied to ensure complete satisfaction of external customers. In order to...

The purpose of this paper is to investigate the heterogeneity in the implementation of ISO 9001 quality management system in service-oriented organizations, and to identify patterns (i.e. relationships, dependencies, and exceptions) among critical implementation factors, possible implementation...

This paper deals with the integration of QFD and VE in the product planning process. QFD improves the service/product performance based on the customer’s requirements, whereas VE focuses on the reduction of service/product costs without lowering its quality or performance. The integration of...

For nearly two decades, there has been heightened awareness and concern about the safety and quality of inpatient care in U.S. hospitals. Efforts to improve these conditions have stemmed mainly from non-market policies and regulation, as research has come to no consensus on the relationship...

Newspaper critics' movie reviews are often used by potential movie viewers as signals of expert quality assessment. We investigate the existence and revenue impact of racial bias in these reviews. Using an expansive, novel dataset spanning 2003-2007, we find ratings for movies with a black lead...

We build a modified measure of disaggregation quality (MDQ), based on the disaggregation quality (DQ) measure from Chen, Miao, and Shevlin (2015). Like DQ, MDQ is a parsimonious measure of data disaggregation quality in the annual report that can be constructed through the percentage of...