Remote work has become more common, providing operational flexibility and productivity benefits, but questions remain about whether and how it affects quality. This study investigates the quality effects of remote work in a diagnostic service context in which remote work separates workers from...

Putting effort into quality management evidently generates improvements in quality. However, such efforts come with a psychological burden. Working under quality pressure, i.e., extending diligence is burdensome. We hypothesize that this burden is valued differently in different cultures. This...

We analyse whether firms targeted by a foreign investor improve their management quality and practices after the acquisition, focusing on Foreign Direct Investments (FDI) occurring in Italy between 2010 and 2020. To proxy management quality, we resort to granular data on ISO certificates held by...

An agent samples projects over time, observing quality for each, while aprincipal can select at most one. The principal values quality, whereas the agent onlywants a project chosen. Transfers are unavailable. We determine the optimal mechanismwhen the principal can verify quality by paying a...

Do markets provide adequate incentives for entrepreneurs to effectively assure consumers of authenticity, safety, and quality in the presence of asymmetric information? Early American whiskey markets, where whiskey was commonly sold out of open barrels, present a classic case of asymmetric...

With the expressed aim of reducing uncertainty and lack of precision about the Circular Economy paradigm, several standards are being proposed by standard-setting bodies. The world’s most prominent body — the International Organization for Standardization — is developing the ISO 59000...

Within the well-established European cosmetic supply chain, Independent Quality Assurance Verifiers (IQAVs) such as Cosmebio and Cosmos have been nurtured, facilitating the growth of robust markets and industries. In contrast, the cosmetics ingredients supply chain in Thailand remains enigmatic...

This study proposes as a key cause of the high failure rates in the implementation of analytical projects for marketing decisions, the discrepancy in the information quality (DIQ) perceived between producers (information technology [IT]) and users (marketing) of knowledge. Given that the DIQ...