Guo, Pengfei; Haviv, Moshe; Luo, Zhenwei; Wang, Yulan - In: Production and operations management : the flagship … 31 (2022) 5, pp. 1912-1927
We investigate a server's best queue disclosure strategy in a single-server service system with an uncertain quality …'s corresponding queue-disclosure action is observed by customers, who then update their beliefs regarding service quality and decide …
