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  • Search: subject:"reconstructive memory process"
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Beziehungsmarketing 1 Consumer behaviour 1 Customer satisfaction 1 Dienstleistungsqualität 1 E-commerce 1 Electronic Commerce 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 Relationship marketing 1 Service quality 1 Spillover effect 1 Spillover-Effekt 1 Taiwan 1 Website 1 digital presence 1 online customer experience 1 reconstructive memory process 1 service employees 1 service quality 1 social presence 1 spillover effect 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
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Emrich, Oliver 1 Grewal, Dhruv 1 Herhausen, Dennis 1 Kipfelsberger, Petra 1 Schoegel, Marcus 1
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Journal of marketing research 1
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Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis; Emrich, Oliver; Grewal, Dhruv; … - In: Journal of marketing research 57 (2020) 5, pp. 917-936
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