To realise the Global Village Grid in an e-services framework, software engineers encounter with data and services integration in software developments and implementations. Additionally, unifying the e-services would be realised in global e-governance concerning globalisation trends. Software...

In today's competitive markets, companies are shifting from a Product-centric to a Customer-centric view. The After-Sales (AS) service can become a key differentiator and a major profit source. Thus, after-sales cannot be considered simply a set of operative activities; rather it plays a...

This paper describes the result of a major collaborative research programme between the universities of Liverpool, Loughborough and Strathclyde funded by the EPSRC into the development of an integrated approach to the audit and assessment of performance measurement systems. The basis of the...