simple "relational" value chain, with a positive and useful role for interactions and exchange of tacit knowledge from buyers …

partial least squares estimation. Findings It is found that mood clarity relates directly with customer relational value; mood … customer economic and relational value. Research limitations/implications This is a cross-sectional study limited only to … regulation, participation, economic value and relational value, as it is first attempted in the hospitality studies.  …

participation produces positive effects on customer satisfaction and affective commitment through the customer relational value … for customers and the service firm. Customers who create relational value with their service providers effectively enjoy …