Many studies have attempted to explain estimated inefficiency, for instance by bounded rationality, ignorance, lack of incentives or motivation etc. However, the presence of inefficiency remains in conflict with the neo-classical idea of economic rationality. This paper suggests ways in which...

Product development management has evolved through major generations, and each successive generation has enabled far greater performance than the previous one. In the 1990s, aggressive competitors used time‐based product strategies to alter the competitive balance in their industries by...

This article uses a case study approach to examine how human resource practices affect the delivery of guest services at a large theme park. The theme park uses a four‐pronged approach in managing its human resource function to ensure that service quality standards are maintained. Other...

This paper argues, based on academic research as well as personal experience, that management development (MD) functions are not always utilising their resources, either in terms of people or time, effectively. They are perceived to spend large amounts of their time on “administrative” or...

Significant progress has been made linking innovative human resource (HR) practices such as systems of high performance work practices (HPWPs) to organisational performance. However, evidence would suggest that the rate of adoption of these and other types of HRM innovations is minimal. It was...

The current framework of intellectual capital is examined. It is argued that transformation of human capital into structural capital is counter‐productive for certain types of highly tacit, experiential and intuitive knowledge. In fact, the very process of structuralizing intellectual capital...

Human resource (HR) practices are increasingly concerned with adding value through increased skills, autonomy and contribution. Whilst useful in some cultural and industry contexts, there is potential for incompatibility with other norms, especially those outside western culture or the...