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Algorithm 1 Algorithmus 1 Business process management 1 Call centre 1 Callcenter 1 Crew scheduling 1 Ganzzahlige Optimierung 1 Gerechtigkeit 1 Heuristics 1 Heuristik 1 Integer programming 1 Justice 1 Mathematical programming 1 Mathematische Optimierung 1 Personaleinsatzplanung 1 Prozessmanagement 1 Scheduling problem 1 Scheduling-Verfahren 1 Theorie 1 Theory 1 call centre 1 heuristic algorithm 1 integer programming 1 neighbourhood search 1 operations management 1 optimal algorithm 1 rostering 1 same shift-type 1 shift scheduling 1 weekend-off fairness 1
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Wang, Ruicheng 1 Wang, Xiuli 1 Xu, Yue 1
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European journal of industrial engineering : EJIE 1
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Shift scheduling and rostering with same shift-type and weekend-off fairness constraints in call centres
Wang, Ruicheng; Xu, Yue; Wang, Xiuli - In: European journal of industrial engineering : EJIE 19 (2025) 3, pp. 340-373
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