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Search: subject:"self-service technologies"
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Selbstbedienung
42
Self-service
42
Consumer behaviour
32
Konsumentenverhalten
31
Self-service technologies
26
Customer satisfaction
25
Kundenzufriedenheit
24
Dienstleistungsqualität
21
Service quality
21
Innovation adoption
18
Innovationsakzeptanz
18
Beziehungsmarketing
14
Relationship marketing
14
self-service technologies
13
Self-service technologies (SSTs)
9
Einzelhandel
8
Retail trade
8
Technischer Fortschritt
8
Technological change
8
SSTs
5
Airline
4
Customer integration
4
Fluggesellschaft
4
Innovation
4
Innovation diffusion
4
Innovationsdiffusion
4
Kundenintegration
4
Self-Service Technologies
4
self service technologies
4
Airport
3
Betriebliche Wertschöpfung
3
Confidence
3
Customer experience
3
Customer service
3
Electronic Banking
3
Electronic banking
3
Extrinsic
3
Flughafen
3
Intrinsic
3
Kundenservice
3
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Online availability
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Undetermined
42
Free
9
Type of publication
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Article
58
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
43
Aufsatz in Zeitschrift
43
research-article
8
Hochschulschrift
2
Graue Literatur
1
Non-commercial literature
1
Language
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English
54
Undetermined
6
German
1
Author
All
Gelbrich, Katja
3
Hua, Nan
3
Kaushik, Arun Kumar
3
Rahman, Zillur
3
Wei, Wei
3
Edvardsson, Bo
2
Gupta, Sangeeta
2
Kelly, Petranka
2
Lawlor, Jennifer
2
Leckie, Civilai
2
McDonald, Heath
2
Robertson, Nichola
2
Sattler, Britta
2
Torres, Edwin N.
2
Tronvoll, Bård
2
Åkesson, Maria
2
Agrawal, Amit Kumar
1
Agyei-Owusu, Benjamin
1
Al-Shuridah, Obaid
1
AlKheder, Sharaf
1
Alalwan, Ali Abdallah
1
Ammari, Nedra Bahri
1
Andy Neely, Professor
1
Arslan, Seda
1
Arul, S. Thanigai
1
Asamoah, David
1
Asenso, Grace Birago
1
Audrin, Bertrand
1
Audrin, Catherine
1
Benabdallah, Mounia
1
Benoît-Moreau, Florence
1
Bhoyar, Pravin Kumar
1
Bonnemaizon, Audrey
1
Cadenat, Sandrine
1
Cao, Zhongpeng
1
Chang, Woondeog
1
Chen, Chih-Jou
1
Chen, Chun-Der
1
Chen, Chun-der
1
Darmody, Aron
1
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Springer Fachmedien Wiesbaden
1
Technische Universität Chemnitz
1
Université Paris-Dauphine (Paris IX)
1
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The journal of services marketing
4
Journal of Services Marketing
3
International journal of business information systems : IJBIS
2
International journal of contemporary hospitality management
2
Journal of Service Management
2
Journal of air transport management
2
Service business
2
The international review of retail, distribution and consumer research
2
Asia Pacific business review
1
Economics Papers from University Paris Dauphine
1
European retail research
1
Information systems management
1
Information systems research : ISR
1
International Journal of Contemporary Hospitality Management
1
International Journal of E-Services and Mobile Applications (IJESMA)
1
International Journal of Emerging Markets
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of electronic customer relationship management : IJECRM
1
International journal of hospitality management
1
International journal of logistics systems and management : IJLSM
1
International journal of services, economics and management
1
Italian journal of marketing : ITJM
1
Journal of Air Transport Management
1
Journal of Indian Business Research
1
Journal of Indian business research
1
Journal of business ethics : JBE
1
Journal of business ethics : JOBE
1
Journal of business-to-business marketing
1
Journal of decision systems
1
Journal of financial services marketing : JFSM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of macromarketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel and tourism marketing
1
Markenkommunikation und Beziehungsmarketing
1
Marketing Science
1
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ECONIS (ZBW)
45
Other ZBW resources
9
RePEc
7
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1
Theorizing the costs of
self-service
technologies
and co-creation by design
Darmody, Aron
;
Zwick, Detlev
- In:
Journal of macromarketing
44
(
2024
)
1
,
pp. 6-13
Persistent link: https://www.econbiz.de/10014584702
Saved in:
2
Intention to adopt services by AI avatar : a protection motivation theory perspective
Park, Jungkun
;
Yun, Jeewoo
;
Chang, Woondeog
- In:
Journal of retailing and consumer services
80
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015114815
Saved in:
3
Customers' technology know-how and error-correction capability in using
self-service
technologies
Galdolage, B. S.
- In:
Vidyodaya journal of management : VJM
8
(
2022
)
1
,
pp. 143-168
Persistent link: https://www.econbiz.de/10014233595
Saved in:
4
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
5
Artificial intelligence and declined guilt : retailing morality comparison between human and ai
Giroux, Marilyn
;
Kim, Jungkeun
;
Lee, Jacob C.
;
Park, Jongwon
- In:
Journal of business ethics : JBE
178
(
2022
)
4
,
pp. 1027-1041
Persistent link: https://www.econbiz.de/10013271668
Saved in:
6
Understanding restaurant users' attitudes towards self-service ordering via kiosks during the COVID-19 pandemic : an application of the theory of anxiety
Kim, Gyunghoon
;
Park, Seo Ah
- In:
Tourism and hospitality research : THR
24
(
2024
)
1
,
pp. 80-94
Persistent link: https://www.econbiz.de/10014632089
Saved in:
7
Scan it, buy it, pay it : customers' psychological contracts as partial employees in retail
Audrin, Bertrand
;
Audrin, Catherine
- In:
Personnel review
52
(
2023
)
5
,
pp. 1387-1404
Persistent link: https://www.econbiz.de/10014310841
Saved in:
8
Self-checkout behaviours at supermarkets : does the technological acceptance model (TAM) predict smart grocery shopping adoption?
Thomas-Francois, Kimberly
;
Somogyi, Simon
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10014226378
Saved in:
9
Extending the research on service management - essays on choice, automation and quality measurement in the service environment
Hettich, Alexander S.
-
2020
Persistent link: https://www.econbiz.de/10012519156
Saved in:
10
An empirical analysis of
self-service
technologies
: mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
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