Search Results - subject:"service"

Evaluating the impact of cloud computing on SME performance : a systematic review

Mkhize, Ayaphila; Mokhothu, Katleho D.; Tshikhotho, … - In: Businesses 5 (2025) 2, pp. 1-56

infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), offer potential to overcome these …-enabled scalability and access to advanced technology. Key adoption drivers include management support (cited by 68% of studies), service …

Persistent link: https://www.econbiz.de/10015434556

Emotional energy : when customer interactions energize service employees

Cayla, Julien; Auriacombe, Brigitte - 2025

Persistent link: https://www.econbiz.de/10015374132

The Nexus between the digital service economy and intraregional wage inequalities

Capello, Roberta; Lenzi, Camilla; Panzera, Elisa - In: Economic geography 100 (2024) 3, pp. 246-273

Persistent link: https://www.econbiz.de/10014575910

Impact of transformational leadership on service delivery behaviours of frontline service employees

Jauhari, Hemang; Kumar, Manish; Pandey, Jayesh - In: Journal of retailing and consumer services 79 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10015098526

Unintended consequences of humanoid service robots : a case study of public service organizations

Wang, Yazhu Maggie; Matook, Sabine; Dennis, Alan - In: Journal of business research : JBR 174 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10014549165

Reuse of service concept elements for modular service design

Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241

Persistent link: https://www.econbiz.de/10015401007

Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry

Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015070775

Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform

Narvaiza, Lorea; Campos, Jose Antonio; Martín Peña, … - In: Journal of service management 35 (2024) 2, pp. 253-279

Persistent link: https://www.econbiz.de/10015077982

Measuring and managing service productivity : a meta-analysis

Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775

Persistent link: https://www.econbiz.de/10014551504

Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots

Steins, Mark; Becker, Marc; Odekerken-Schröder, Gaby; … - In: Journal of business research : JBR 180 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014556472