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~isPartOf:"International journal of hospitality management"
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Search: subject:"service"
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Service quality
403
Dienstleistungsqualität
402
Consumer behaviour
224
Customer satisfaction
224
Konsumentenverhalten
224
Kundenzufriedenheit
224
Hotel industry
162
Hotellerie
162
Beziehungsmarketing
128
Relationship marketing
128
Gastronomie
124
Restaurant industry
124
Customer service
70
Kundenservice
70
Hospital
61
Krankenhaus
61
Emotion
58
Hospitality industry
57
Gastgewerbe
56
Beschwerdemanagement
47
Complaint management
47
Arbeitsverhalten
43
Work behaviour
43
Arbeitszufriedenheit
41
Job satisfaction
41
Tourism employees
39
Tourismusberufe
39
USA
39
United States
39
Dienstleistungssektor
30
Satisfaction
30
Service industry
30
Service management
30
Dienstleistungsmanagement
29
Robot
26
Roboter
26
Hospitality
24
Viral marketing
24
Virales Marketing
24
Brand management
23
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369
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2
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541
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542
Aufsatz in Zeitschrift
542
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English
543
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Mattila, Anna S.
13
Han, Heesup
12
Guchait, Priyanko
11
Jang, Soocheong
11
Lu, Lu
9
Wong, IpKin Anthony
9
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
So, Kevin Kam Fung
6
Zhang, Tingting
6
Altinay, Levent
5
Brewster, Zachary W.
5
King, Ceridwyn
5
Lynn, Michael
5
Madera, Juan M.
5
Miao, Li
5
Pizam, Abraham
5
Prentice, Catherine
5
Qu, Hailin
5
Wei, Wei
5
Wu, Luorong
5
Back, Ki-Joon
4
Bai, Billy
4
DiPietro, Robin B.
4
Gursoy, Dogan
4
Hanks, Lydia
4
Lee, Jin-soon
4
Lee, Lindsey
4
Luu Trong Tuan
4
Min, Hyounae
4
Shum, Cass
4
Torres, Edwin N.
4
Wang, Xingyu
4
Ali, Faizan
3
Bilgihan, Anil
3
Bonn, Mark Andrew
3
Busser, James A.
3
Cheng, Ching-Chan
3
Cho, Meehee
3
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Published in...
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International journal of hospitality management
IMF Staff Country Reports
2,169
IMF country report
1,242
SpringerLink / Bücher
741
The service industries journal
731
NBER working paper series
676
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
584
NBER Working Paper
554
IMF staff country report
525
Discussion paper series / IZA
505
Journal of retailing and consumer services
477
European journal of operational research : EJOR
451
The journal of services marketing
417
International journal of production economics
405
International journal of production research
376
Transportation research / E : an international journal
326
IMF Working Papers
325
Discussion paper / Centre for Economic Policy Research
323
Industrial marketing management : the international journal for industrial and high-tech firms
300
Policy research working paper : WPS
297
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
255
IZA Discussion Paper
250
IMF working papers
248
Springer eBook Collection
248
Public management review
241
International journal of contemporary hospitality management
238
Service business
232
Working paper
219
Journal of service research : JSR
217
Telecommunications policy : the international journal of digital economy, data sciences and new media
212
Management science : journal of the Institute for Operations Research and the Management Sciences
209
Services marketing quarterly
209
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
543
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1
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543
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Date (oldest first)
1
Formal versus casual : how do customers respond to
service
robots' uniforms? : the roles of
service
type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated
service
in restaurants? : an investigation of technology-enabled
service
designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Tech-touch balance in the
service
encounter : the impact of supplementary human
service
on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
4
Role of trust in customer attitude and behaviour formation towards social
service
robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
5
Effects of leader behaviors on extra-role proactive
service
: the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
6
Building the sociomateriality of food
service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
7
The effects of
service
climate and internal
service
quality on frontline hotel employees'
service
-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with
service
-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Proactivity or passivity? : an investigation of the effect of
service
robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
10
Why do hotel frontline employees use
service
robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
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