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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
131
Kundenzufriedenheit
131
Quality management
109
Qualitätsmanagement
109
Beziehungsmarketing
60
Relationship marketing
60
service quality
47
Consumer behaviour
43
Konsumentenverhalten
43
Taiwan
32
Product quality
31
Produktqualität
31
Dienstleistungssektor
29
Service industry
29
customer satisfaction
26
Higher education institution
22
Hochschule
22
Measurement
21
Messung
21
Hospital
19
Krankenhaus
19
higher education
15
Performance measurement
14
Performance-Messung
14
Students
13
Studierende
13
Customer service
11
Gesundheitsversorgung
11
Health care
11
Kundenservice
11
quality
11
Arbeitszufriedenheit
10
E-commerce
10
Electronic Commerce
10
Fuzzy sets
10
Fuzzy-Set-Theorie
10
Job satisfaction
10
South Korea
10
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Undetermined
93
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Article
255
Book / Working Paper
5
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Article in journal
260
Aufsatz in Zeitschrift
260
Conference paper
22
Konferenzbeitrag
22
Case study
9
Fallstudie
9
Collection of articles of several authors
5
Sammelwerk
5
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Language
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English
260
Author
All
Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
7
Casadesús, Martí
5
Marimon, Frederic
5
He, Zhen
4
Petnji Yaya, Luc Honore
4
Baković, Tomislav
3
Chen, Kuen-Suan
3
Dužević, Ines
3
Dwivedi, Yogesh Kumar
3
Lin, Shu-ping
3
Santouridis, Ilias
3
Zhang, Min
3
Alsmadi, Majed
2
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chan, Ya-hui
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Chao, Chih-Yang
2
Chen, Ching-fu
2
Chen, Mu-Chen
2
Cheng, Ching-Chan
2
Cho, Insu
2
Choi, Jeongil
2
Cronemyr, Peter
2
Elg, Mattias
2
Fotiadis, Anestis K.
2
Hossain, Mohammad Alamgir
2
Hyŏn, Chae-hun
2
Kim, Yonghee
2
Kuo, Ying-feng
2
Liao, Ying Ying
2
Lin, Binshan
2
Lin, Wen-bao
2
Löfgren, Martin
2
Madzík, Peter
2
Mikulić, Josip
2
Murmura, Federica
2
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
IMF Staff Country Reports
2,169
IMF country report
1,242
SpringerLink / Bücher
741
The service industries journal
731
NBER working paper series
676
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
584
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
525
Discussion paper series / IZA
505
Journal of retailing and consumer services
477
European journal of operational research : EJOR
451
The journal of services marketing
417
International journal of production economics
405
International journal of production research
376
Transportation research / E : an international journal
326
IMF Working Papers
325
Discussion paper / Centre for Economic Policy Research
323
Industrial marketing management : the international journal for industrial and high-tech firms
300
Policy research working paper : WPS
297
Journal of service management
264
World Bank E-Library Archive
259
CESifo working papers
255
IZA Discussion Paper
250
IMF working papers
248
Springer eBook Collection
248
Public management review
241
International journal of contemporary hospitality management
238
Service business
232
Working paper
219
Journal of service research : JSR
217
Telecommunications policy : the international journal of digital economy, data sciences and new media
212
Management science : journal of the Institute for Operations Research and the Management Sciences
209
Services marketing quarterly
209
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
260
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1
Methodology implications in automotive product-
service
systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
2
Impact of total quality services on financial performance : role of
service
profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
3
Service
quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
4
Measuring the impact of soft and hard quality practices on
service
innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
5
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
6
The influence of customer participation on
service
failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
7
Measuring
service
quality in telematics
service
: development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
8
Exploring the
service
management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
Saved in:
9
Application of SERVQUAL and fuzzy quality function deployment to
service
improvement in
service
centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
10
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
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