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~isPartOf:"Tourism management : research, policies, practice"
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Service quality
117
Dienstleistungsqualität
115
Customer satisfaction
64
Kundenzufriedenheit
64
Hotel industry
52
Hotellerie
52
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
33
Konsumentenverhalten
33
Tourism
31
Tourismus
30
Holiday behaviour
25
Urlaubsverhalten
25
Tourism industry
23
Tourismuswirtschaft
23
Betriebliche Wertschöpfung
15
Value creation
15
Arbeitsverhalten
13
Customer service
13
Hospital
13
Krankenhaus
13
Work behaviour
13
Dienstleistungsmanagement
12
Service management
12
Kundenservice
11
Emotion
10
Führungsstil
10
Gastgewerbe
10
Hospitality industry
10
Innovation
10
Leadership style
10
Taiwan
10
Tourism marketing
10
Tourismusmarketing
10
Air passenger transport
9
Airline
9
Customer integration
9
Fluggesellschaft
9
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9
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1
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3
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English
182
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Lee, Jin-soo
5
Ling, Qian
4
Chen, Ching-fu
3
Dhar, Rajib Lochan
3
Hitchcock, Michael
3
Kim, Woo Gon
3
Lai, Ivan K. W.
3
Lin, Meizhen
3
Su, LuJun
3
Wu, Xiaoyi
3
Altinay, Levent
2
Cai, Ruiying
2
Chang, Yu-chun
2
Dong, Ping
2
Gao, Baojun
2
Ghazali Musa
2
Han, Heesup
2
Hou, Yuansi
2
Koritos, Christos
2
Luo, Peng
2
Luu Trong Tuan
2
Mun, Sung Gyun
2
Nicolau, Juan Luis
2
Park, Sangwon
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Siu, Noel Yee-Man
2
So, Kevin Kam Fung
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Stanic, Nenad
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Stanisic, Nemanja
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Swanson, Scott R.
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1
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Akamavi, Raphaël K.
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1
Albayrak, Tahir
1
Ali, Faizan
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Tourism management : research, policies, practice
IMF Staff Country Reports
2,169
IMF country report
1,242
SpringerLink / Bücher
741
The service industries journal
731
NBER working paper series
676
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
584
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
525
Discussion paper series / IZA
505
Journal of retailing and consumer services
477
European journal of operational research : EJOR
451
The journal of services marketing
417
International journal of production economics
405
International journal of production research
376
Transportation research / E : an international journal
326
IMF Working Papers
325
Discussion paper / Centre for Economic Policy Research
323
Industrial marketing management : the international journal for industrial and high-tech firms
300
Policy research working paper : WPS
297
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
255
IZA Discussion Paper
250
IMF working papers
248
Springer eBook Collection
248
Public management review
241
International journal of contemporary hospitality management
238
Service business
232
Working paper
219
Journal of service research : JSR
217
Telecommunications policy : the international journal of digital economy, data sciences and new media
212
Management science : journal of the Institute for Operations Research and the Management Sciences
209
Services marketing quarterly
209
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
182
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1
Dual perspective on the role of xenophobia in
service
sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
How do customers navigate perceived inappropriateness of collective emotion in group
service
recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
3
Managing internal
service
quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
4
Service
robots and perceived discrimination in tourism and hospitality
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013556902
Saved in:
5
How and when servant leadership promotes
service
innovation : a moderated mediation model
Li, Fengyu
;
Liu, Bing
;
Lin, Weipeng
;
Wei, Xin
;
Xu, Zikun
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012595661
Saved in:
6
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
7
Linking team learning climate to
service
performance : the role of individual- and team-level adaptive behaviors in travel services
Peng, Jiamin
;
Xie, Lishan
;
Zhou, Lian
;
Huan, Tzung-cheng
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013271605
Saved in:
8
Examining the trade-off between compensation and promptness in eWOM-triggered
service
recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
9
Scale development for the practices involved in creating value propositions in the exhibition industry :
service
-dominant logic with a mixed-methods approach
Lee, Jin-soo
;
Park, Sangwon
- In:
Tourism management : research, policies, practice
99
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014320864
Saved in:
10
Recontextualising the determinants of external CSR in the services industry : a cross-cultural study
Ibrahim, Mohamed Nageh
;
Kimbu, Albert Nsom
;
Ribeiro, …
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534443
Saved in:
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