//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"service"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
13,577
Dienstleistungsqualität
13,556
Customer satisfaction
5,709
Kundenzufriedenheit
5,707
Service industry
5,260
Dienstleistungssektor
5,255
Consumer behaviour
5,074
Konsumentenverhalten
5,072
Financial services
4,920
Finanzdienstleistung
4,920
Beziehungsmarketing
4,297
Relationship marketing
4,297
United States
3,829
USA
3,828
Theory
3,490
Theorie
3,484
Logistics provider
3,048
Logistikdienstleister
3,048
Lieferkette
2,495
Supply chain
2,495
Debt management
2,251
Schuldenmanagement
2,251
Logistics
2,051
Logistik
2,039
Innovation
2,012
Deutschland
1,982
Germany
1,978
Quality management
1,974
Qualitätsmanagement
1,972
Öffentliche Dienstleistung
1,922
Public services
1,921
Services
1,831
Financial audit
1,777
Wirtschaftsprüfung
1,777
Dienstleistung
1,716
Customer service
1,676
Kundenservice
1,658
Trade in services
1,582
Dienstleistungshandel
1,581
India
1,572
more ...
less ...
Online availability
All
Undetermined
19,110
Free
4,505
Type of publication
All
Article
49,818
Book / Working Paper
553
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
50,371
Graue Literatur
17,868
Non-commercial literature
17,868
Aufsatz im Buch
13,052
Book section
13,052
Working Paper
11,016
Arbeitspapier
10,527
Hochschulschrift
4,490
Collection of articles of several authors
3,982
Sammelwerk
3,982
Thesis
3,485
Amtsdruckschrift
2,343
Government document
2,343
Aufsatzsammlung
2,013
Case study
1,779
Fallstudie
1,779
Konferenzschrift
1,628
Conference proceedings
1,006
Bibliografie enthalten
839
Bibliography included
839
Statistik
769
Conference paper
752
Konferenzbeitrag
752
Statistics
599
Dissertation u.a. Prüfungsschriften
595
Article
504
No longer published / No longer aquired
468
Lehrbuch
394
Textbook
326
Collection of articles written by one author
325
Sammlung
325
Forschungsbericht
294
Advisory report
263
Gutachten
263
Handbook
234
Handbuch
234
Mehrbändiges Werk
213
Multi-volume publication
213
Ratgeber
208
more ...
less ...
Language
All
English
45,624
German
3,018
French
575
Spanish
406
Italian
192
Russian
146
Polish
79
Portuguese
71
Hungarian
68
Dutch
54
Croatian
26
Czech
23
Swedish
22
Danish
15
Slovak
11
Bulgarian
9
Norwegian
9
Finnish
8
Romanian
7
Ukrainian
7
Lithuanian
5
Bosnian
4
Slovenian
4
Serbian
4
Albanian
3
Arabic
2
Vietnamese
2
Indonesian
1
more ...
less ...
Author
All
Edvardsson, Bo
56
Mattila, Anna S.
51
Gebauer, Heiko
46
Han, Heesup
46
Vargo, Stephen L.
45
Prybutok, Victor R.
41
Prentice, Catherine
40
Kowalkowski, Christian
38
Witell, Lars
38
McColl-Kennedy, Janet R.
37
Hoekman, Bernard M.
36
Parida, Vinit
36
Cheng, T. C. E.
34
Gustafsson, Anders
33
Liu, Weihua
33
Luu Trong Tuan
33
Gallouj, Fai͏̈z
32
Lusch, Robert F.
32
Walsh, Gianfranco
31
Mattoo, Aaditya
30
Shahin, Arash
30
Wong, IpKin Anthony
29
Kohtamäki, Marko
28
Laporte, Gilbert
28
Wirtz, Jochen
28
Rubalcaba-Bermejo, Luis
27
Patterson, Paul G.
26
Boysen, Nils
25
Dwivedi, Yogesh Kumar
24
Grönroos, Christian
24
Walwei, Ulrich
24
Berry, Leonard L.
23
Gürtler, Joachim
23
Karatepe, Osman M.
23
Tronvoll, Bård
23
Vendrell-Herrero, Ferran
23
Zhao, Xiande
23
Bustinza, Oscar F.
22
Crainic, Teodor Gabriel
22
Guchait, Priyanko
22
more ...
less ...
Institution
All
Europäische Kommission
67
Europäischer Rat
7
OECD / Joint Working Party of the Committee for Agriculture and the Trade Committee
7
Deutschland / Bundesregierung
6
Europäische Union / Rat
5
Europäischer Wirtschafts- und Sozialausschuss
5
OECD
5
Deutschland <Bundesrepublik> / Bundesregierung
4
Europäisches Parlament
4
Philippinen / National Statistics Office
4
Europäischer Ausschuss der Regionen
3
United States International Trade Commission
3
African Economic Research Consortium
2
Arbeitsgruppe Alternative Wirtschaftspolitik
2
Asian Development Bank
2
Deutsches Institut für Entwicklungspolitik
2
Europäische Kommission / Vertretung in Deutschland
2
Federal Reserve Bank of New York
2
International Telecommunications Society
2
Japan / Kin'yūchō
2
Nihon Ginkō
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing / Conference <49., 2016, Newcastle-upon-Tyne>
1
Australasian Finance and Banking Conference <17, 2004, Sydney>
1
Australian and New Zealand Marketing Academy
1
Autorité des Services et Marchés Financiers
1
BMW Stiftung Herbert Quandt
1
Banco di Roma
1
Banque Nationale de Belgique
1
Brasilien / Ministério da Economia, Fazenda e Planejamento
1
Bundesverband Deutscher Unternehmensberater
1
CESifo GmbH
1
Central Bank of Nigeria
1
Central Bank of Nigeria / Debt Management Department
1
Conference on International Competitiveness in Financial Services <1990, Washington, DC>
1
Conference on Public Sector Retrenchment and Efficient Compensation Schemes <1996>
1
Deutsches Institut für Wirtschaftsforschung
1
Economic Summit <14, 1988, Toronto>
1
European Conference on Debt and Conservation <1989, Zürich>
1
European Consumer Law Group
1
more ...
less ...
Published in...
All
The service industries journal
730
Journal of business research : JBR
584
International journal of hospitality management
542
Journal of retailing and consumer services
477
European journal of operational research : EJOR
447
The journal of services marketing
417
International journal of production economics
405
International journal of production research
376
Transportation research / E : an international journal
325
Industrial marketing management : the international journal for industrial and high-tech firms
300
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
Public management review
241
International journal of contemporary hospitality management
238
Service business
232
Journal of service research : JSR
217
Telecommunications policy : the international journal of digital economy, data sciences and new media
212
Services marketing quarterly
209
Management science : journal of the Institute for Operations Research and the Management Sciences
208
Journal of air transport management
198
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
International journal of services and operations management
183
Auditing : a journal of practice & theory
182
Tourism management : research, policies, practice
182
Journal of hospitality marketing & management
175
International journal of logistics systems and management
172
Applied economics
164
Computers & operations research : and their applications to problems of world concern ; an international journal
162
The TQM journal : the international review of organizational improvement
157
Cogent business & management
150
HMD : Praxis der Wirtschaftsinformatik
150
International journal of services technology and management
150
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
147
International journal of quality and service sciences
145
European research studies
141
International journal of productivity and quality management : IJPQM
141
Manufacturing & service operations management : M & SOM
141
Journal of travel and tourism marketing
139
Information systems and e-business management : ISeB
138
more ...
less ...
Source
All
ECONIS (ZBW)
50,371
Showing
1
-
10
of
50,371
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Unleashing the digital building bricks
Muschkiet, Michel
;
Wulfert, Tobias
;
Woroch, Robert
; …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014374892
Saved in:
3
Government-to-business e-
service
provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
4
Service
agent driven co-created caring in chat-based customer
service
encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
5
A comparative analysis of contactless e-
service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
7
Triggering a patient-driven
service
innovation to foster the
service
ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
8
Can robots recover a
service
using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
9
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for
service
failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
10
Challenges in promoting accountability and feedback mechanisms through customer complaints in the South African public
service
Mogotloane, Tebogo
;
Louw, Valery
-
2023
Persistent link: https://www.econbiz.de/10014486296
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->