В статье проанализировано состояние и значение сферы услуг в современной экономике, рассмотрены основные направления концептуализации целостной теории...

The purpose of this study is to identify ideal behaviors and attitudes that are needed by service providers that cater to highly vulnerable populations. While the conceptualization of customer vulnerability has been widely debated in business, marketing, sociology, and psychology scholarly...

Purpose – The purpose of this paper is to examine the relationship between service integration and manufacturing firms’ profitability and to identify profitable services. Design/methodology/approach – The study examines the service integration data of 202 firms in the machinery and...