Search Results - subject:"service engineers"

Joint scheduling of spare parts production and service engineers based on progressive Pareto algorithm

Miao, Bingxin; Deng, Qianwang; Zhang, Like; Huo, Zhangwen; … - In: International journal of production research 62 (2024) 6, pp. 2124-2141

Persistent link: https://www.econbiz.de/10014546364

Dynamic dispatching and repositioning policies for fast-response service networks

Drent, Collin; Keizer, Minou Olde; Houtum, Geert-Jan van - In: European journal of operational research : EJOR 285 (2020) 2, pp. 583-598

Persistent link: https://www.econbiz.de/10012239627

Joint planning of service engineers and spare parts

Sleptchenko, Andrei; Al Hanbali, Ahmad; Zijm, Henk - In: European journal of operational research : EJOR 271 (2018) 1, pp. 97-108

Persistent link: https://www.econbiz.de/10011882782

Service work without emotional labour? Role expectations of service engineers, their employers and customers in the mechanical engineering industry

Houben, Verena; Wuestner, Kerstin - In: management revue. Socio-economic Studies 25 (2014) 1, pp. 50-66

engineering. The protagonists of this study are service engineers, their employing organisations and customers (service triad). We … are interested in the following questions: How do the protagonists perceive the role of the service engineers? Is …, that finding technological solutions is dominating in service engineering. Yet, service engineers use not only emotional …

Persistent link: https://www.econbiz.de/10010752595

Service work without emotional labour? : role expectations of service engineers, their employers and customers in the mechanical engineering industry

Houben, Verena; Wüstner, Kerstin - In: Management revue : MRev 25 (2014) 1, pp. 50-66

Persistent link: https://www.econbiz.de/10010393394