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Search: subject:"service failure control model"
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failure severity
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fuzzy Delphi method
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multiple criteria decision making
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service failure
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service failure control model
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service recovery
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Chen, Hsi-Tien
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Chen, Hsi-tien
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Journal of Management and Strategy
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Journal of management and strategy : JMS
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Applying Fuzzy Multiple Criteria Decision-Making Method and Service Failure Index to Evaluate Restaurants¡¯ Performance
Chen, Hsi-Tien
- In:
Journal of Management and Strategy
5
(
2014
)
4
,
pp. 14-25
service
failure
control
model
. The results show that the restaurant had seven unqualified failure categories and corresponding …
Persistent link: https://www.econbiz.de/10011267480
Saved in:
2
Applying fuzzy multiple criteria decision-making method and service failure index to evaluate restaurants' performance
Chen, Hsi-tien
- In:
Journal of management and strategy : JMS
5
(
2014
)
4
,
pp. 14-25
Persistent link: https://www.econbiz.de/10010440667
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