Search Results - subject:"service fairness"

You want my loyalty? : treat me fairly! : a study of Islamic banking customers in South Africa

Roberts-Lombard, Mornay; Petzer, Daniël Johannes - In: Journal of Islamic marketing 16 (2025) 2, pp. 627-650

Persistent link: https://www.econbiz.de/10015330306

Do you want my loyalty? : then understand what drives my trust : a conventional and Islamic banking perspective

Roberts-Lombard, Mornay; Petzer, Daniël Johannes - 2024

Persistent link: https://www.econbiz.de/10015358159

Do you want my loyalty? Then understand what drives my trust – a conventional and Islamic banking perspective

Roberts-Lombard, Mornay; Petzer, Daniël Johannes - In: International Journal of Islamic and Middle Eastern … 17 (2024) 3, pp. 532-551

service fairness were not statistically significantly different across customer type. A closer examination of the path …

Persistent link: https://www.econbiz.de/10015348183

Satisfaction with life and perception of healthcare services

Arboleda, Ana M. - In: International journal of hospitality management 110 (2023), pp. 1-6

Persistent link: https://www.econbiz.de/10014310672

The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry

Kwong, Chee Kueng; Abu Bakar bin Abdul Hamid; Yuhanis … - In: International journal of business excellence : IJBEX 30 (2023) 1, pp. 17-52

Persistent link: https://www.econbiz.de/10014294212

Reprint of: Satisfaction with life and perception of healthcare services

Arboleda, Ana M. - In: International journal of hospitality management 112 (2023), pp. 1-6

Persistent link: https://www.econbiz.de/10014334764

Service fairness, relationship quality and customer loyalty in the banking sector of Pakistan

Farooq, Amna; Moon, Moin Ahmed - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 14 (2020) 2, pp. 484-507

This research intends to develop and corroborate the structural anatomy of service fairness perceptions, relationship … trustworthiness between service fairness and relationship quality explicitly. Systematically selected consumers of commercial banks … to be significant predictors of trustworthiness, which in turn significantly intervenes the relationship between service …

Persistent link: https://www.econbiz.de/10012255132

Service fairness, relationship quality and customer loyalty in the banking sector of Pakistan

Farooq, Amna; Moon, Moin Ahmed - In: Pakistan journal of commerce and social sciences 14 (2020) 2, pp. 484-507

Persistent link: https://www.econbiz.de/10012257773

The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic

Min, Jihye; Yang, Kiseol; Kim, Jiyoung - In: Journal of vacation marketing 28 (2022) 1, pp. 38-51

Persistent link: https://www.econbiz.de/10012872442

Service fairness and value of customer information for the stochastic container relocation problem under flexible service policy

Feng, Yuanjun; Song, Dongping; Li, Dong; Xie, Ying - In: Transportation research / E : an international journal 167 (2022), pp. 1-25

Persistent link: https://www.econbiz.de/10013461717