Search Results - subject:"service process"

Emotional needs and service process optimization in combined medical and elder care : a TRIZ approach

Shie, An-Jin; Xu, En-Min; Wang, Yunyu; Yang, Ming; Wu, … - In: Technovation : an international journal of technical … 143 (2025), pp. 1-26

Persistent link: https://www.econbiz.de/10015445541

Knowledge management and innovation in enterprises

Pendevska, Marija - In: The International trade journal 36 (2022) 1, pp. 67-74

Persistent link: https://www.econbiz.de/10012804236

Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS

Gupta, Piyush; Sachan, Amit; Mishra, Vivek - In: International journal of services technology and … 29 (2024) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10015060736

Computational analysis of GI[X]/D-MSP(a,b)/1 queueing system via RG-factorization

Das, Kousik; Samanta, Sujit Kumar - In: Mathematical methods of operations research : ZOR 98 (2023) 1, pp. 1-39

Persistent link: https://www.econbiz.de/10014334599

Analysing Muda under COVID-19 pandemic : a case study in a Spanish supermarket

Morales-Contreras, Manuel F.; Suárez-Barraza, Manuel F.; … - In: International journal of economic policy in emerging … 17 (2023) 2, pp. 256-281

Persistent link: https://www.econbiz.de/10014308379

Analyzing Public Service Processes from Customer and Employee Perspectives by Using Service Blueprinting and Business Process Modelling

Buics, László; Eisinger Balassa, Boglárka - 2020

research, we examine a public service process of the Hungarian public sector. Our goal was to visualize the complex procedure …

Persistent link: https://www.econbiz.de/10012288765

How to digitalize inseparable service processes: the enabling role of internal and external support for innovation

Moker, Anna; Brosi, Prisca; Welpe, Isabell M. - In: Business Research 13 (2020) 3, pp. 1145-1167

Across industries, firms face the need to digitalize their service processes, i.e., transform the service delivery from a physical into a digital form or enhance it through digital technologies. Therefore, one important challenge can arise due to the inseparability of service processes, which...

Persistent link: https://www.econbiz.de/10012502925

Analyzing public service processes from customer and employee perspectives by using service blueprinting and business process modelling

Buics, László; Eisinger Balassa, Boglárka - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 6 (2020) 1, pp. 195-211

research, we examine a public service process of the Hungarian public sector. Our goal was to visualize the complex procedure …

Persistent link: https://www.econbiz.de/10012542979

How to digitalize inseparable service processes : the enabling role of internal and external support for innovation

Moker, Anna; Brosi, Prisca; Welpe, Isabell M. - In: Business research 13 (2020) 3, pp. 1145-1167

Persistent link: https://www.econbiz.de/10012422352

Development of a service blueprint for the online-to-offline integration in service

Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012238381