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Search: subject:"services management"
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Subject
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Dienstleistungsmanagement
2,239
Service management
2,237
Dienstleistung
702
Dienstleistungsqualität
561
Service quality
561
Dienstleistungssektor
482
Service industry
464
Beziehungsmarketing
365
Relationship marketing
363
Services
312
Deutschland
263
Theorie
261
Theory
261
Germany
259
Management
258
services management
227
Customer satisfaction
221
Kundenzufriedenheit
220
Dienstleistungsmarketing
214
Services marketing
214
Consumer behaviour
159
Konsumentenverhalten
158
Customer service
152
Kundenservice
152
Prozessmanagement
146
Service innovation
142
Krankenhaus
141
Business process management
140
Hotel industry
139
Hotellerie
139
Dienstleistungsinnovation
136
Hospital
136
Gastgewerbe
129
Hospitality industry
124
Customer integration
121
Kundenintegration
121
Qualitätsmanagement
121
Innovation
118
Business services
116
Unternehmensdienstleistung
116
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Online availability
All
Undetermined
737
Free
299
CC license
12
Type of publication
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Article
1,500
Book / Working Paper
1,005
Journal
35
Other
4
Subcategories
All
Article in journal
1,052
Book section
417
Textbook
91
Case study
70
Proceedings
61
Working paper
53
Handbook
36
Glossary included
5
Guidebook
5
Government document
2
Introduction
2
Literature review
1
Reference work
1
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English
1,632
German
874
Undetermined
41
French
6
Polish
3
Italian
2
Swedish
2
Multiple languages
1
Dutch
1
Russian
1
Ukrainian
1
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Author
All
Bruhn, Manfred
68
Hadwich, Karsten
32
Leimeister, Jan Marco
31
Krcmar, Helmut
22
Corsten, Hans
19
Ahlert, Dieter
15
Stauss, Bernd
15
Fließ, Sabine
13
Haller, Sabine
13
Roth, Stefan
12
Woratschek, Herbert
11
Burr, Wolfgang
10
Gebauer, Heiko
10
Gustafsson, Anders
10
Hänssler, Karl Heinz
10
Kowalkowski, Christian
10
Verma, Rohit
10
Weinkopf, Claudia
10
Edvardsson, Bo
9
Gardini, Marco A.
9
Gössinger, Ralf
9
Pepels, Werner
9
Cater-Steel, Aileen
8
Hogreve, Jens
8
Johnston, Robert
8
Spath, Dieter
8
Spohrer, James C.
8
Zhang, Zhenji
8
Fisk, Raymond P.
7
Grönroos, Christian
7
Harvey, Jean
7
Lingnau, Volker
7
Michaelis, Manuel
7
Patrício, Lia
7
Wirtz, Jochen
7
Witell, Lars
7
Zhang, Juliang
7
Angelis, Jannis
6
Brodie, Roderick J.
6
Chase, Richard B.
6
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Institution
All
Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
23
Springer Fachmedien Wiesbaden
17
London School of Economics and Political Science
13
Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen>
12
Institut Arbeit und Technik <Gelsenkirchen>
9
De Gruyter Oldenbourg
5
IGI Global
5
Institut für Volkswirtschaftslehre <Ilmenau>
5
International Conference on Logistics, Informatics and Service Science <2, 2012, Peking>
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
Advanced Institute of Management Research <London>
4
Institut für Zukunftsstudien und Technologiebewertung <Berlin>
4
Springer Gabler <Firma>
4
Springer-Verlag GmbH
4
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
4
Deutsches Institut für Japanstudien <Tōkyō>
3
Institut für Informatik <München, Technische Universität> / Lehrstuhl für Wirtschaftsinformatik
3
Institut für Informationswirtschaft und -management <Karlsruhe>
3
Institut für Mittelstandsforschung <Bonn>
3
Institut für Zukunftsstudien und Technologiebewertung
3
International Conference on Logistics, Informatics and Service Science <4., 2014, Berkeley, Calif.; Peking>
3
Sonderforschungsbereich Gesellschaftliche Entwicklungen nach dem Systemumbruch - Diskontinuität, Tradition und Strukturbildung <Jena
3
Universität <Bochum> / Lehrstuhl Wirtschaftslehre, insbesondere Angewandte Betriebswirtschaftslehre (Produktionswirtschaft)
3
Universität <Koblenz
3
Verlag Dr. Kovač
3
Verlag Franz Vahlen
3
Wirtschaftswissenschaftliches Zentrum <Basel>
3
Books on Demand GmbH <Norderstedt>
2
Deutschland / Bundesministerium für Bildung und Forschung
2
Duncker & Humblot
2
Edward Elgar Publishing
2
Fachhochschule <Düsseldorf> / Fachbereich Wirtschaft
2
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
2
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
2
Institut für Technologie- und Innovationsmanagement <Hamburg>
2
International Conference on Logistics, Informatics and Service Science <5., 2015, Barcelona>
2
International Conference on Logistics, Informatics and Service Science <6., 2016, Sydney>
2
Iowa State University of Science and Technology <Ames, Iowa> / Department of Economics
2
Munich Business School
2
Technische Universität <Freiberg>
2
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Published in...
All
SpringerLink / Bücher
55
Journal of service management
48
International journal of hospitality management
43
Journal of service research : JSR
31
Forum Dienstleistungsmanagement
27
International journal of contemporary hospitality management
27
The journal of services marketing
26
International journal of services and operations management
24
Journal of retailing and consumer services
23
International Journal of Financial Services Management
21
Manufacturing & service operations management : M & SOM
21
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
19
International journal of quality and service sciences
16
London School of Economics and Political Science - Publications
15
The service industries journal
15
Tourism management : research, policies, practice
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
Springer eBook Collection
14
Global cases on hospitality industry
13
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
13
International journal of services and operations management : IJSOM
13
International journal of services technology and management
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of business research : JBR
12
Journal of hospitality marketing & management
12
Managing service quality : MSQ ; an international journal
12
Public management review
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Service science, management and engineering : education for the 21st Century
12
Services marketing quarterly
12
The journal of business & industrial marketing
12
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
11
Journal of operations management
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
Journal of Service Management
9
Journal of service research
9
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Source
All
ECONIS (ZBW)
2,250
USB Cologne (business full texts)
211
Other ZBW resources
31
RePEc
30
USB Cologne (EcoSocSci)
12
BASE
7
ArchiDok
2
EconStor
1
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1
Sports
services
management
using assessment tools : net promoter score and importance-performance analaysis
Gálvez-Ruiz, Pablo
;
Lara-Bocanegra, Alejandro
; …
-
2025
Persistent link: https://www.econbiz.de/10015550433
Saved in:
2
Services
Management
und Künstliche Intelligenz : Grundlagen und Anwendungsfelder für den Einsatz von KI-unterstützten Services
2025
Das Herausgeberwerk bietet einen Einblick in das Thema
Services
Management
und Künstliche Intelligenz. In den …-Practices für die erfolgreiche Implementierung von generativer KI im
Services
Management
, um die Servicequalität zu verbessern und …
Persistent link: https://www.econbiz.de/10015189960
Saved in:
3
Open science : a review of Its effectiveness and implications for service research
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Zwienenberg, Thijs J.
-
2026
Persistent link: https://www.econbiz.de/10015670747
Saved in:
4
AI in service design : a new framework for hybrid human–AI service encounters
Mortati, Marzia
;
Freitas, Giovanna Viana Mundstock
-
2026
Persistent link: https://www.econbiz.de/10015670798
Saved in:
5
Service profit chain : a systematic literature review on expansions and modifications towards innovative service processes development
Kanellopoulou, Filio
;
Giovanis, Apostolos
; …
-
2026
Persistent link: https://www.econbiz.de/10016069365
Saved in:
6
National culture as a factor in visitors' evaluations of hotel services
Wąsowicz-Zaborek, Elżbieta
-
2025
Persistent link: https://www.econbiz.de/10015357800
Saved in:
7
Digital service orientation : unlocking servitization in service operations and service sales
Sklyar, Alexey
;
Sörhammar, David
;
Kowalkowski, Christian
; …
-
2025
Persistent link: https://www.econbiz.de/10015580750
Saved in:
8
Optimizing service operations with price- and density-dependent demand : a copula-based approach
Frazelle, Andrew E.
;
Rasulov, Toghrul
;
Wang, Shouqiang
-
2025
Persistent link: https://www.econbiz.de/10015482562
Saved in:
9
Optimizing service encounters : a co-productive, experiential, and people-centric approach
Roels, Guillaume
-
2025
Persistent link: https://www.econbiz.de/10015397709
Saved in:
10
Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes
;
Kanbach, Dominik K.
;
Hogreve, Jens
-
2024
Persistent link: https://www.econbiz.de/10014551504
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