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  • Search: subject:"services management"
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Year of publication
Subject
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Dienstleistungsmanagement 2,179 Service management 2,177 Dienstleistung 689 Dienstleistungsqualität 536 Service quality 536 Dienstleistungssektor 465 Service industry 447 Beziehungsmarketing 354 Relationship marketing 352 Services 300 Deutschland 263 Theorie 260 Theory 260 Germany 259 Management 252 services management 221 Customer satisfaction 215 Kundenzufriedenheit 214 Dienstleistungsmarketing 208 Services marketing 208 Consumer behaviour 154 Konsumentenverhalten 153 Customer service 147 Kundenservice 147 Prozessmanagement 141 Krankenhaus 138 Service innovation 137 Business process management 135 Hotel industry 135 Hotellerie 135 Hospital 133 Dienstleistungsinnovation 131 Gastgewerbe 121 Qualitätsmanagement 119 Customer integration 117 Kundenintegration 117 Hospitality industry 116 Business services 115 Innovation 115 Unternehmensdienstleistung 115
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Online availability
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Undetermined 653 Free 290 CC license 11
Type of publication
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Article 1,451 Book / Working Paper 982 Journal 35 Other 4
Type of publication (narrower categories)
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Article in journal 958 Aufsatz in Zeitschrift 958 Aufsatz im Buch 415 Book section 415 Collection of articles of several authors 180 Sammelwerk 180 Hochschulschrift 153 Thesis 125 Aufsatzsammlung 104 Lehrbuch 89 Graue Literatur 88 Non-commercial literature 88 Textbook 80 Case study 60 Fallstudie 60 Arbeitspapier 51 Konferenzschrift 51 Working Paper 51 Bibliografie enthalten 40 Bibliography included 40 Handbook 36 Handbuch 36 Conference proceedings 34 Forschungsbericht 11 research-article 11 Bibliografie 9 Conference paper 8 Konferenzbeitrag 8 Festschrift 6 Glossar enthalten 5 Glossary included 5 Guidebook 5 Ratgeber 5 Collection of articles written by one author 4 Reprint 4 Sammlung 4 Mehrbändiges Werk 3 Multi-volume publication 3 conceptual-paper 3 viewpoint 3
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Language
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English 1,576 German 865 Undetermined 33 French 6 Polish 3 Italian 2 Swedish 2 Multiple languages 1 Dutch 1 Russian 1 Ukrainian 1
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Author
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Bruhn, Manfred 64 Leimeister, Jan Marco 31 Hadwich, Karsten 30 Krcmar, Helmut 22 Corsten, Hans 19 Ahlert, Dieter 15 Stauss, Bernd 14 Fließ, Sabine 13 Haller, Sabine 13 Roth, Stefan 12 Woratschek, Herbert 11 Burr, Wolfgang 10 Gebauer, Heiko 10 Gustafsson, Anders 10 Hänssler, Karl Heinz 10 Verma, Rohit 10 Weinkopf, Claudia 10 Edvardsson, Bo 9 Gössinger, Ralf 9 Kowalkowski, Christian 9 Pepels, Werner 9 Cater-Steel, Aileen 8 Gardini, Marco A. 8 Hogreve, Jens 8 Spath, Dieter 8 Spohrer, James C. 8 Zhang, Zhenji 8 Fisk, Raymond P. 7 Johnston, Robert 7 Lingnau, Volker 7 Michaelis, Manuel 7 Patrício, Lia 7 Angelis, Jannis 6 Brodie, Roderick J. 6 Chase, Richard B. 6 Fitzsimmons, James A. 6 Freiling, Jörg 6 Ganz, Walter 6 Grönroos, Christian 6 Harvey, Jean 6
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Institution
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Universität <Kassel> / Fachgebiet Wirtschaftsinformatik 23 Springer Fachmedien Wiesbaden 17 London School of Economics and Political Science 13 Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen> 12 Institut Arbeit und Technik <Gelsenkirchen> 9 IGI Global 5 Institut für Volkswirtschaftslehre <Ilmenau> 5 International Conference on Logistics, Informatics and Service Science <2, 2012, Peking> 5 Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft 5 Advanced Institute of Management Research <London> 4 De Gruyter Oldenbourg 4 Institut für Zukunftsstudien und Technologiebewertung <Berlin> 4 Springer Gabler <Firma> 4 Springer-Verlag GmbH 4 Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing 4 Deutsches Institut für Japanstudien <Tōkyō> 3 Institut für Informatik <München, Technische Universität> / Lehrstuhl für Wirtschaftsinformatik 3 Institut für Informationswirtschaft und -management <Karlsruhe> 3 Institut für Mittelstandsforschung <Bonn> 3 Institut für Zukunftsstudien und Technologiebewertung 3 International Conference on Logistics, Informatics and Service Science <4., 2014, Berkeley, Calif.; Peking> 3 Sonderforschungsbereich Gesellschaftliche Entwicklungen nach dem Systemumbruch - Diskontinuität, Tradition und Strukturbildung <Jena 3 Universität <Bochum> / Lehrstuhl Wirtschaftslehre, insbesondere Angewandte Betriebswirtschaftslehre (Produktionswirtschaft) 3 Universität <Koblenz 3 Verlag Franz Vahlen 3 Wirtschaftswissenschaftliches Zentrum <Basel> 3 Books on Demand GmbH <Norderstedt> 2 Deutschland / Bundesministerium für Bildung und Forschung 2 Duncker & Humblot 2 Edward Elgar Publishing 2 Fachhochschule <Düsseldorf> / Fachbereich Wirtschaft 2 Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen 2 Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum 2 Institut für Technologie- und Innovationsmanagement <Hamburg> 2 International Conference on Logistics, Informatics and Service Science <5., 2015, Barcelona> 2 International Conference on Logistics, Informatics and Service Science <6., 2016, Sydney> 2 Iowa State University of Science and Technology <Ames, Iowa> / Department of Economics 2 Munich Business School 2 Technische Universität <Freiberg> 2 Technische Universität Kaiserslautern / Lehrstuhl für Unternehmensrechnung und Controlling 2
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Published in...
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SpringerLink / Bücher 53 Journal of service management 47 International journal of hospitality management 41 Journal of service research : JSR 31 Forum Dienstleistungsmanagement 25 The journal of services marketing 25 International journal of services and operations management 24 International journal of contemporary hospitality management 23 Journal of retailing and consumer services 22 International Journal of Financial Services Management 21 Manufacturing & service operations management : M & SOM 21 Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen 19 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 19 International journal of quality and service sciences 16 London School of Economics and Political Science - Publications 15 Tourism management : research, policies, practice 15 Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen 15 Springer eBook Collection 14 Global cases on hospitality industry 13 International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association 13 International journal of services technology and management 13 Springer eBook Collection / Business and Economics 13 The service industries journal 13 Competition in higher education branding and marketing : national and global perspectives 12 Journal of business research : JBR 12 Managing service quality : MSQ ; an international journal 12 Public management review 12 Service Value als Werttreiber : Konzepte, Messung und Steuerung 12 Service science, management and engineering : education for the 21st Century 12 Services marketing quarterly 12 Industrial marketing management : the international journal for industrial and high-tech firms 11 Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association 11 Journal of hospitality marketing & management 11 The journal of business & industrial marketing 11 Journal of operations management 10 The Sage handbook of hospitality management 10 Gabler Edition Wissenschaft 9 International journal of services and operations management : IJSOM 9 Journal of Service Management 9 Lehrbuch 9
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Source
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ECONIS (ZBW) 2,190 USB Cologne (business full texts) 211 RePEc 30 Other ZBW resources 19 USB Cologne (EcoSocSci) 12 BASE 7 ArchiDok 2 EconStor 1
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Showing 1 - 10 of 2,472
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Services Management und Künstliche Intelligenz : Grundlagen und Anwendungsfelder für den Einsatz von KI-unterstützten Services
Altenfelder, Kai (ed.); Kieffer-Radwan, Sonja (ed.);  … - 2025
Das Herausgeberwerk bietet einen Einblick in das Thema Services Management und Künstliche Intelligenz. In den …-Practices für die erfolgreiche Implementierung von generativer KI im Services Management, um die Servicequalität zu verbessern und …
Persistent link: https://www.econbiz.de/10015189960
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Optimizing service encounters : a co-productive, experiential, and people-centric approach
Roels, Guillaume - 2025
Persistent link: https://www.econbiz.de/10015397709
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National culture as a factor in visitors' evaluations of hotel services
Wąsowicz-Zaborek, Elżbieta - 2025
Persistent link: https://www.econbiz.de/10015357800
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Providing organizations with a validated instrument for an Enterprise Service Management capability
Goscinska, Daria; Winkler, Till J. - In: Electronic markets : EM ; the international journal of … 34 (2024) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10015191581
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The influence of efficiency pursuing on business streamlining 2.0
Molin, Jonas; Ahmadi, Zahra - In: The journal of business & industrial marketing 39 (2024) 13, pp. 96-107
Persistent link: https://www.econbiz.de/10015205317
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Public service management during the Covid-19 lockdown : a qualitative study
Sancino, Alessandro; Tasselli, Stefano - In: Public management review 26 (2024) 11, pp. 3227-3245
Persistent link: https://www.econbiz.de/10015154549
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An approach to define service strategies : the case of an ecotourism hotel in Mexico
Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195
Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...
Persistent link: https://www.econbiz.de/10015066169
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Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241
Persistent link: https://www.econbiz.de/10015401007
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Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
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The dark side of KIBS agency, the creative economy, and regional sustainability
Cooke, Philip - In: Journal of open innovation : technology, market, and … 10 (2024) 1, pp. 1-10
This contribution develops critique from analysing forms of misconduct by knowledge-intensive business services (KIBS) firms, especially the largest, globally located and client-interactive on all five continents. Management consultancy infractions range from supplying spurious advice, to...
Persistent link: https://www.econbiz.de/10014518745
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