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~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsmanagement
1,576
Service management
1,574
Dienstleistung
539
Dienstleistungsqualität
267
Service quality
267
Deutschland
257
Germany
253
Dienstleistungssektor
250
Theorie
237
Theory
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Service industry
235
Beziehungsmarketing
228
Relationship marketing
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services management
221
Management
208
Services
153
Dienstleistungsmarketing
118
Services marketing
118
Kundenzufriedenheit
110
Prozessmanagement
99
USA
94
Business process management
93
United States
92
Bundling strategy
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Hotel industry
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Hotellerie
88
Leistungsbündel
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Customer service
86
Kundenservice
86
Customer integration
85
Kundenintegration
85
Dienstleistungsbetrieb
84
Qualitätsmanagement
81
Innovation
74
Krankenhaus
73
Quality management
71
Consumer behaviour
69
Konsumentenverhalten
69
Strategisches Management
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German
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Gouthier, Matthias H. J.
3
Altinay, Levent
2
Cheung, Fung Yi Millissa
2
Mattila, Anna S.
2
Roth, Stefan
2
Straus, Lennart
2
To, Wai Ming
2
Ukko, Juhani
2
Abuelsamen, Amjad
1
Aflaki, Sam
1
Akarsu, Tugra Nazlil
1
Alcántara-Alcover, Enrique
1
Allen, Alexis M.
1
Allon, Gad
1
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1
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1
Anh Thi Tu Le
1
Ariffin, Ahmad Azmi M.
1
Artacho-Ramírez, Miguel Ángel
1
Ashill, Nick
1
Ashraf, Hafiz Ahmad
1
Bacile, Todd J.
1
Bai, Billy
1
Baillod, Chloé
1
Baker, Susan
1
Balderjahn, Ingo
1
Barbosa, Belem
1
Bassamboo, Achal
1
Beise-Zee, Rian
1
Benkenstein, Martin
1
Bergh, Dennis G. von
1
Berry, Leonard L.
1
Bertels, Viktoria
1
Bin, Zhang
1
Bizjak, Boštjan
1
Bodderas, Mareike
1
Bommer, Michael-Maria
1
Bone, Sterling
1
Bonfanti, Angelo
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Boon-Cheong Chew
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ICServ <5., 2017, Wien>
1
International Conference on Services Management <North Cyprus)>
1
Springer Fachmedien Wiesbaden
1
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International journal of hospitality management
9
International journal of contemporary hospitality management
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of business research : JBR
3
Journal of service research : JSR
3
Journal of service theory and practice : JSTP
3
Management decision : MD
3
Tourism management : research, policies, practice
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Harvard business review : HBR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
SpringerLink / Bücher
2
The journal of services marketing
2
Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Business process management journal
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Faculty & research / Insead : working paper series
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Research
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of business and economics
1
International journal of business and globalisation : IJBG
1
International journal of business environment : IJBE
1
International journal of business innovation and research
1
International journal of entrepreneurship and innovation management
1
International journal of innovation management
1
International journal of internet and enterprise management : IJIEM
1
International journal of management practice : IJMP
1
International journal of managerial and financial accounting
1
International journal of production economics
1
International journal of productivity and quality management : IJPQM
1
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ECONIS (ZBW)
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1
The service encounter in higher education institutions : a systematic literature review
Msosa, Steven Kayambazinthu
- In:
Baltic Journal of Economic Studies
7
(
2021
)
3
,
pp. 20-28
Persistent link: https://www.econbiz.de/10012615963
Saved in:
2
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
3
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
4
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
5
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
6
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
7
Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
8
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
9
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
10
Wohlbefinden als neue Erfolgsgröße im Dienstleistungsmanagement : eine Analyse von Kunden- und Mitarbeiterwohlbefinden im Dienstleistungskontext
Falter, Mareike
-
2019
Persistent link: https://www.econbiz.de/10012063857
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