//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Managing service quality : MSQ ; an international journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"services management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
11
Service management
11
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungssektor
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Online retailing
2
Online-Handel
2
Relationship marketing
2
Service industry
2
Arbeitsgestaltung
1
Arbeitsleistung
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Australia
1
Australien
1
Beschwerdemanagement
1
Business model
1
Business modelling
1
Business services
1
Business travel
1
Call centre
1
Callcenter
1
Charitable organization
1
China
1
Competition
1
Complaint management
1
Confidence
1
Controlling
1
Decision
1
Dienstleistung
1
Emotion
1
Entscheidung
1
Financial services
1
Finanzdienstleistung
1
Firm performance
1
more ...
less ...
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Aas, Tor Helge
1
Beise-Zee, Rian
1
Bennett, Roger
1
Casimir, Gian
1
Chan, Thomas Chi Keung
1
Cheung, Millissa F. Y.
1
Dalin, Rolf
1
Hsieh, Pei-ling
1
Johnston, Robert
1
Kim, Jung-hwan
1
Kim, Minjeong
1
Kong, Xiangyu
1
Laine, Teemu
1
Lennon, Sharron J.
1
McDermott, Peggy
1
Ng, Keith Yong Ngee
1
Paranko, Jari
1
Pedersen, Per Egil
1
Prajogo, Daniel I.
1
Savani, Sharmila
1
Strandberg, Christer
1
Suomala, Petri
1
To, W. M.
1
Wang, Yi-chieh
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
SpringerLink / Bücher
48
Journal of service management
33
International journal of hospitality management
29
Forum Dienstleistungsmanagement
23
International Journal of Financial Services Management
21
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
London School of Economics and Political Science - Publications
15
The journal of services marketing
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
International journal of services and operations management
14
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Springer eBook Collection
11
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Journal of retailing and consumer services
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
Lehrbuch
9
Wissenschaft & Praxis
9
Fachhochschule Gelsenkirchen - Institut Arbeit und Technik - Publikationen
8
International journal of quality and service sciences
8
International journal of services technology and management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Saved in:
2
The usefulness of componentization for specialized public service providers
Aas, Tor Helge
;
Pedersen, Per Egil
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 513-532
Persistent link: https://www.econbiz.de/10010202242
Saved in:
3
Perceived opportunism (PO) in e-return service encounters
Hsieh, Pei-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 96-110
Persistent link: https://www.econbiz.de/10009728574
Saved in:
4
Management accounting roles in supporting servitisation : implications for decision making at multiple levels
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009562222
Saved in:
5
Complaints-handling procedures of human services charities : prevalence, antecedents, and outcomes of strategic approaches
Bennett, Roger
;
Savani, Sharmila
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 484-510
Persistent link: https://www.econbiz.de/10009315785
Saved in:
6
Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix
Prajogo, Daniel I.
;
McDermott, Peggy
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 465-483
Persistent link: https://www.econbiz.de/10009315788
Saved in:
7
E-service attributes available on men's and women's apparel web sites
Kim, Minjeong
;
Kim, Jung-hwan
;
Lennon, Sharron J.
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 25-45
Persistent link: https://www.econbiz.de/10008989022
Saved in:
8
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
9
Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
Saved in:
10
The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Strandberg, Christer
;
Dalin, Rolf
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 544-564
Persistent link: https://www.econbiz.de/10008778608
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->