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Year of publication
Subject
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Consumer behaviour 75 Konsumentenverhalten 75 Theorie 70 Theory 70 Dienstleistungsqualität 46 Service quality 46 Customer satisfaction 45 Severity 45 Kundenzufriedenheit 44 severity 42 Coronavirus 39 Beschwerdemanagement 38 Complaint management 38 Beziehungsmarketing 27 Relationship marketing 27 Epidemic 26 Epidemie 26 Risiko 22 Risk 22 COVID-19 21 Risk management 21 Estimation theory 19 Schätztheorie 19 Risikomodell 18 Risk model 18 Risikomanagement 17 Experiment 16 Punishment 16 Strafe 16 Failure severity 14 Statistical distribution 14 Statistische Verteilung 14 Service failure severity 13 Gerechtigkeit 12 Gesundheit 12 Health 12 Justice 12 Poverty 12 Armut 11 Customer service 11
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Online availability
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Undetermined 297 Free 167 CC license 18
Type of publication
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Article 409 Book / Working Paper 85 Other 3
Type of publication (narrower categories)
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Article in journal 273 Aufsatz in Zeitschrift 273 Working Paper 51 Graue Literatur 33 Non-commercial literature 33 Arbeitspapier 31 Article 22 research-article 22 Aufsatz im Buch 1 Aufsatzsammlung 1 Book section 1 Hochschulschrift 1 Preprint 1 Thesis 1 review-article 1
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Language
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English 395 Undetermined 98 Spanish 3 Russian 1
Author
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Siciliani, Luigi 9 Gaiha, Raghav 8 Kaicker, Nidhi 8 Kifmann, Mathias 8 Imai, Katsushi S. 7 Villar, Antonio 5 Nord, Erik 4 SCAILLET, Olivier 4 Wälde, Klaus 4 Abay, Kibrom A. 3 Abdulrashid, Ismail 3 Altinbas, Akif 3 Bambauer-Sachse, Silke 3 Baser, Erdem 3 Baser, Onur 3 Burkan, Abdulkadir 3 Chae, Seyoung 3 DENUIT, Michel 3 Engel, Christoph 3 Garoupa, Nuno 3 Heshmati, Almas 3 Iezzi, Angelo 3 Jeong, Himchan 3 Johansen, Rune 3 Kapp, Daniel 3 Muhamad Azrin Nazri 3 Mungan, Murat C. 3 Nor Asiah Omar 3 Picard, Philippe 3 Rippin, Nicole 3 Rizzolli, Matteo 3 Sarabia, José María 3 Shin, Hyunju 3 Sreejesh, S. 3 Tsuchiya, Aki 3 Vega, Marco 3 Yang, Yang 3 Adeoye, Babatunde W. 2 Afiff, Adi Zakaria 2 Ahn, Jae Youn 2
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Institution
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Swiss Finance Institute 5 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 4 Centre Interuniversitaire sur le Risque, les Politiques Économiques et l'Emploi (CIRPÉE) 2 Department of Economics and Business, Universitat Pompeu Fabra 2 Agricultural and Applied Economics Association - AAEA 1 Banco Central de Reserva del Perú 1 C.E.P.R. Discussion Papers 1 CESifo 1 Courant Research Centre PEG 1 Departamento de Economía - Universidad Pública de Navarra 1 Departamento de Economía, Pontificia Universidad Católica del Perú 1 Department of Econometrics and Business Statistics, Monash Business School 1 Facoltà di Economia / Wirtschaftswissenschaftliche Fakutät, Libera Università di Bolzano / Freie Universität Bozen 1 Facultat d'Economia i Empresa, Universitat de Barcelona 1 Hamburg Center for Health Economics (HCHE), Universität Hamburg 1 Institut de Recherche Économique et Sociale (IRES), École des Sciences Économiques de Louvain 1 Institute for Quantitative Social Science, Harvard University 1 Institute for the Study of Labor (IZA) 1 Rheinisch-Westfälisches Institut für Wirtschaftsforschung (RWI) 1 USDA, APHIS 1 USDA, ARS 1 USDA, FS 1 Université Paris-Dauphine (Paris IX) 1 Xarxa de Referència en Economia Aplicada (XREAP) 1
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Published in...
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Insurance 12 Natural Hazards 11 IZA Discussion Papers 8 Risks : open access journal 7 Discussion paper series 6 Journal of retailing and consumer services 6 Risks 6 The European Journal of Health Economics 6 The European journal of health economics : HEPAC ; health economics in prevention and care 6 Water Resources Management 6 Discussion paper series / Research Institute for Economics and Business Administration, Kobe University 5 FAME Research Paper Series 5 Journal of business research : JBR 5 Cogent business & management 4 International journal of hospitality management 4 Journal of Conflict Resolution 4 MPRA Paper 4 Preprints of the Max Planck Institute for Research on Collective Goods 4 Psychology & marketing 4 ASTIN bulletin : the journal of the International Actuarial Association 3 Applied economics 3 Cogent Business & Management 3 Cogent Economics & Finance 3 Cogent economics & finance 3 Health Economics Review 3 Health Policy 3 Health economics review 3 Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group 3 International journal of bank marketing 3 Journal of Risk and Financial Management 3 Journal of Services Marketing 3 Journal of hospitality marketing & management 3 Journal of management and strategy : JMS 3 Journal of risk and financial management : JRFM 3 Journal of travel and tourism marketing 3 Research in Transportation Economics 3 Review of law and economics : publ. in cooperation with European Association of Law and Economics ... 3 Scandinavian actuarial journal 3 The service industries journal 3 Tourism management perspectives : TMP 3
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Source
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ECONIS (ZBW) 308 RePEc 110 EconStor 43 Other ZBW resources 28 BASE 8
Showing 1 - 10 of 497
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Spatial heterogeneity in the severity of COVID-19 pandemic in India
Kaicker, Nidhi; Gaiha, Raghav; Aggarwal, Radhika - In: Asian development review : studies of Asian and pacific … 40 (2023) 1, pp. 177-201
infections and the fatality rate across regions have been disproportionate. In this study, inequalities in the severity of the … severity indicators are explained using socioeconomic, meteorological, and geographical factors. A comparison of severity … ratios across states and over time gives a region-specific flavor of the severity of the pandemic and increases understanding …
Persistent link: https://www.econbiz.de/10014333418
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The effect of Social Influence, Perception of the Side Effects, and Perceived Health Benefits on Attitude and Purchase intentions of Protein Supplements: The Complementary Role of Health Consciousness, and Perceived Exercise Benefits
Rais, Muhammad Tibree; Siddiqui, Danish Ahmed - 2026
the Extended Theory of Planned Behavior (e-TPB), the model incorporates Perceived Severity of Disease and Weakness (PSDW … moderate yet significant effect on Purchase Intention (β = 0.142, p = 0.007). In contrast, Perceived Severity of Disease and …
Persistent link: https://www.econbiz.de/10015640928
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Capital structure decision-making for business turnarounds based on distress severity and reasonable prospect confluence
Beek, Coenraad van; Pretorius, Marius - In: South African journal of economic and management sciences 28 (2025) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10015624559
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Has the outbreak of COVID-19 changed the carbon market?
Tsai, I-Chun - In: Economic change & restructuring 58 (2025) 1, pp. 1-38
Persistent link: https://www.econbiz.de/10015473954
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Does ethnocentrism work? : evaluating the effect of airlines service recovery strategies on airline brand equity
Nor Asiah Omar; Nur Aqilah Hazirah Mohd Anim; Jannat, … - In: Cogent business & management 12 (2025) 1, pp. 1-28
The study aims to investigate how corporate social responsibility (CSR), service recovery effort, severity of service … equity. Service failure severity does not significantly influence service recovery satisfaction, and customer ethnocentrism … does not moderate the relationship between service failure severity and service recovery satisfaction. The empirical …
Persistent link: https://www.econbiz.de/10015607082
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A comparison of generalised linear modelling with machine learning approaches for predicting loss cost in motor insurance
Wilson, Alinta Ann; Nehme, Antonio; Dhyani, Alisha; … - In: Risks : open access journal 12 (2024) 4, pp. 1-28
exposure) and the severity model (the expected amount per claim). Technical models are designed to predict the loss costs (the … product of frequency and severity, i.e., the expected claim amount per unit of exposure) and this is a main factor that is …
Persistent link: https://www.econbiz.de/10014636529
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Income-related inequality in obesity and its determinants in Spain : what happens beyond the obesity threshold?
Raftopoulou, Athina; Gil, Joan - In: International journal of health economics and management 24 (2024) 1, pp. 135-153
Persistent link: https://www.econbiz.de/10014548038
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Severity reduction and private market distortion effects of voluntary and mandatory public annuity plans
Lau, Sau-Him Paul; Zhang, Qilin - In: Macroeconomic dynamics 28 (2024) 2, pp. 403-425
Persistent link: https://www.econbiz.de/10014485314
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Robust estimation of the tail index of a single parameter pareto distribution from grouped data
Poudyal, Chudamani - In: Risks : open access journal 12 (2024) 3, pp. 1-13
ground-up loss severity sample dataset is available. However, the options for robust alternatives to a MLE become … significantly limited when dealing with grouped loss severity data, with only a handful of methods, like least squares, minimum …
Persistent link: https://www.econbiz.de/10014497443
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Public enemies? : the differential effects of reputation and celebrity on corporate misconduct scandalization
Han, Jung-Hoon; Pollock, Timothy G.; Paruchuri, Srikanth - In: Strategic management journal 45 (2024) 13, pp. 2727-2762
Persistent link: https://www.econbiz.de/10015114795
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