Search Results - subject:"simulation training"

An empirical evaluation of tech interventions to improve financial decision-making

Tommasi, Francesco; Ceschi, Andrea; Weller, Joshua; … - In: European Journal of Training and Development 45 (2021) 6/7, pp. 633-649

Purpose This paper aims to empirically compare the degree to which two technological interventions, based on the computer-supported collaborative learning (CSCL) and the technology acceptance model (TAM), were associated with a different incidence of financial biases. Design/methodology/approach...

Persistent link: https://www.econbiz.de/10014726029

The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation

Murthy, Nagesh N.; Challagalla, Goutam N.; Vincent, … - In: Management Science 54 (2008) 2, pp. 384-399

of simulation-based training (henceforth, simulation training) as a behavior modeling technique vis-à-vis role … centers at two Fortune 50 firms and examine on-job performance metrics to evaluate the effectiveness of simulation training …'s learning and technology orientation, age, education, and call center experience, results show that simulation training …

Persistent link: https://www.econbiz.de/10009191976