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International journal of productivity and quality management : IJPQM
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Scope creep : implications on customer satisfaction index in software industry
Madhuri, K. Lakshmi
;
Rao, Jawahr J.
;
Murthy, Suma Vasudeva
- In:
International journal of productivity and quality …
19
(
2016
)
1
,
pp. 21-37
Persistent link: https://www.econbiz.de/10011646182
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