Acapacity market is a business-to-business exchange in which equally capable suppliers compete with one another to satisfy generic orders from diverse buyers. The market is asymmetric because the buyers can carry inventory of the products ordered but the suppliers cannot store their capacity. In...

We consider the robust design and control of call center systems with flexible interactive voice response (IVR) systems. In a typical call center equipped with an IVR system, customers are handled first by the IVR system, which is a computerized system that often enables customers to self-serve....

We consider an appointment-based service system (e.g., an outpatient clinic) for which appointments need to be scheduled before the service session starts. Patients with scheduled appointments may or may not show up for their appointments. The service of scheduled patients can be interrupted by...