Mitsiou, Dimitra; Zafiropoulos, Kostas - In: Journal of business economics and management 25 (2024) 4, pp. 731-750
This study aims to apply the European Foundation for Quality Management (EFQM) Model 2020 in the Greek Public Sector context and investigate the causal relationships between the model's criteria. The research uses a structured questionnaire based on the self-assessment tool and the guidelines on...